UX / Service Designer

About Navitas

Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers!

With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do:

Navitas is seeking a UX / Service Designer to support human-centered design initiatives for state and government clients.

This role focuses on designing testable prototypes, facilitating collaborative workshops, and producing high-quality design artifacts to support solution evaluation and delivery.

The ideal candidate will be experienced in working within structured government environments while maintaining a strong focus on accessibility and user experience.

Responsibilities will include but are not limited to:

• Design and develop testable prototypes to support solution evaluation and stakeholder validation
• Facilitate co-design workshops and engage cross-functional stakeholders, including non-technical participants
• Create journey maps, service blueprints, and visual design artifacts to communicate user experiences
• Develop and maintain sprint documentation, including design files and prototype deliverables
• Ensure all design outputs align with accessibility standards, including WCAG 2.1 AA
• Collaborate within State-mandated IT tools and environments, adapting to required platforms and constraints
• Support iterative design processes and continuous improvement across project lifecycles

What You’ll Need:

• 4+ years of experience in UX design or service design
• Experience creating low- to mid-fidelity prototypes for stakeholder validation
• Proven ability to facilitate workshops and co-design sessions with diverse audiences
• Familiarity with accessibility standards, including WCAG 2.1 AA
• Experience working within State or government-mandated IT tools and environments

Set Yourself Apart With:

• Experience supporting state or federal government programs
• Strong communication and stakeholder engagement skills
• Ability to translate complex requirements into intuitive user experiences