Scrum Master / Project Manager

Role Summary

The Scrum Master / Project Manager is responsible for enabling high‑performing delivery teams on the by fostering effective Agile practices and ceremonies, removing impediments, and ensuring alignment between day‑to‑day execution and programme‑level governance. The role balances team leadership and delivery execution with strong collaboration, predictability, and transparency required for a large, regulated transformation. This role requires someone that is a driver with impeccable organising skills.

Responsibilities

• Lead, manage and coach cross‑functional delivery teams (product, design engineering, QA, DevOps) to deliver agreed outcomes predictably and with quality.
• Facilitate Agile ceremonies including daily stand‑ups, sprint planning, reviews, and retrospectives, ensuring they are outcome‑focused and time‑boxed.
• Act as the primary servant leader for the team, removing delivery impediments and enabling continuous improvement.
• Work closely with Product Owners and Business Analysts to ensure work is well‑defined, prioritised, and ready for delivery.
• Ensure delivery progress, dependencies, risks, and impediments are visible, accurately tracked, and proactively managed.
• Support hybrid delivery requirements, including alignment to waterfall milestones, stage gates, and release readiness where applicable.
• Own and manage RAID across the team(s) ensuring delivery data, dependencies, and risks are captured correctly to support reporting and decision‑making.
• Promote adherence to client security, quality, and regulatory standards throughout the delivery lifecycle.
• Foster a culture of ownership, accountability, and collaboration within the team and across workstreams.

Qualification & Experience

• Bachelor's degree in Computer Science, Information Systems or related field preferred
• At least 6-10 years of experience working in software development teams
• Relevant Agile and Scrum Master Certification.
• Bachelor’s degree/diploma in systems engineering, Information Systems, IT, or a related field..
• Minimum of 6+ years of experience in Software Engineering as a scrum master with project management
• Minimum of 4+ years of experience in Agile methodology for software development.
• Software package experience (Jira, Confluence, Figma etc.)
• Exceptional analytical and conceptual thinking skills
• Banking Experience is preferred and advantageous

Preferred Skills

• Coaching/mentoring
• Talent for driving change
• Negotiation
• Conflict Resolution
• Process/continuous improvement
• Facilitation
• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Exceptional organizational, multi-tasking, and time-management skills