Account Manager, Membership

About Our Client:

Addison Group is partnering with our client, a well-established membership-based organization, to identify a Membership Engagement Advisor to join their growing team. This individual will play a critical role in supporting executive-level members, driving engagement, and building long-term strategic relationships.

Job Description:

The Membership Engagement Advisor will serve as the primary point of contact for a portfolio of members, supporting them throughout the full member lifecycle from onboarding and engagement to renewals and account growth. This role requires a consultative and relationship-driven professional who is comfortable working directly with senior-level executives and stakeholders.

Key Responsibilities:

• Manage and grow relationships with assigned members through proactive outreach and strategic engagement
• Serve as a trusted advisor by understanding member goals and connecting them with relevant programs, services, and resources
• Support onboarding, adoption, retention, and renewal initiatives across the membership portfolio
• Monitor engagement trends and identify opportunities to increase participation and overall member satisfaction
• Develop strategic account plans and collaborate internally on member success initiatives
• Drive portfolio growth through renewals, expansion opportunities, and value-added recommendations
• Maintain accurate CRM records, pipeline activity, and forecasting updates
• Stay informed on market trends, industry changes, and new service offerings
• Create professional presentations, proposals, and communications for executive audiences
• Partner cross-functionally with internal teams to support organizational growth goals

Qualifications:

• Bachelor’s degree preferred in Business, Marketing, Communications, Finance, or related field
• 4+ years of experience in account management, client success, membership engagement, sales, or relationship management
• Experience working with executive-level stakeholders strongly preferred
• Strong interpersonal and communication skills with a consultative approach
• Ability to manage multiple priorities in a fast-paced environment
• Solutions-oriented mindset with strong problem-solving skills
• Experience with CRM platforms such as Salesforce preferred
• Comfortable utilizing AI, technology, and data to support strategic decision-making
• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint