Account Director

Overview

In this role, you will take ownership of strategic enterprise customer relationships and drive long-term revenue growth across a portfolio of high-value accounts.

You will operate at the intersection of sales, consulting, and customer success, acting as the primary commercial partner for key clients. The position focuses on expanding usage, increasing adoption, and securing multi-year enterprise agreements within complex, global organizations. You will work closely with senior stakeholders across business, medical, and technical functions, helping them maximize value from advanced digital event solutions. This is a high-impact role in a fast-paced, consultative environment where commercial acumen and relationship-building are critical.

Accountabilities

• Own and manage a portfolio of 7-15 strategic enterprise accounts, driving expansion, renewal, and upsell opportunities
• Identify growth opportunities through detailed account research, including organizational mapping, stakeholder analysis, and budget understanding
• Develop and execute structured account plans to increase product adoption, usage, and revenue across multiple business units
• Lead retention and expansion strategies, including workshops, executive engagements, and partner coordination initiatives
• Drive multi-level stakeholder engagement across commercial, medical, IT, procurement, and executive decision-makers
• Negotiate and close enterprise-level, multi-year contracts while ensuring alignment with customer business objectives
• Manage first-line product, compliance, and operational account inquiries in collaboration with internal teams
• Maintain accurate CRM records, pipeline forecasting, and regular sales reporting
• Act as a trusted advisor to clients, influencing strategic decisions and promoting long-term partnership value

Requirements

• Proven experience in B2B SaaS, enterprise sales, account management, or consulting roles
• Track record of managing large, complex accounts (typically $200K-$2M+ revenue range) within enterprise organizations
• Strong understanding of enterprise buying processes and multi-stakeholder decision-making structures
• Experience selling into regulated or complex industries such as life sciences, pharma, financial services, or technology
• Excellent commercial acumen with the ability to build strong business cases and negotiate effectively at C-level
• Strong analytical and strategic thinking skills with a focus on revenue growth and account expansion
• Ability to work autonomously, take initiative, and solve problems in fast-moving environments
• Exceptional communication and relationship-building skills across senior stakeholder groups
• Comfortable working with CRM and sales tools (e.g., Salesforce, Gong, Gainsight, Google Suite)
• Fluent in English; additional languages are a plus

Benefits

• Competitive compensation package with performance-based incentives
• Opportunity to manage high-value enterprise accounts with global impact
• Remote-first working model with flexibility
• Career progression opportunities, including potential advancement into sales leadership roles
• Exposure to leading Fortune 500 clients and global enterprise organizations
• Collaborative and fast-paced international work environment
• Access to modern sales tools, training, and enablement resources
• Inclusive and diverse company culture focused on innovation and impact