Account Director

The Opportunity

This is a strategic expansion role inside a global, pre-IPO SaaS leader. You're not here to manage accounts passively. You're here to grow them - identifying whitespace, driving renewals, and building the kind of C-level relationships that turn customers into long-term partners. If you like: • owning a portfolio of enterprise accounts end-to-end • running commercial conversations at the highest level • driving real business impact - not just satisfaction scores ...and you're comfortable operating with autonomy in a fast-scaling region, you'll fit.

The Business

Our client is a global SaaS category leader - consistently recognised in top-tier analyst reports - and currently on a pre-IPO trajectory. DACH is viewed as a strategic growth engine. The 3-year plan in-region is ambitious and well-funded: • Grow the DACH organisation to 100+ people • Scale DACH ARR to €50M • Make DACH a meaningful share of global revenue

The Role

You will own a portfolio of enterprise accounts across DACH - responsible for retention, expansion, and renewal. This is a role for senior commercial operators who can balance relationship depth with commercial discipline. What you'll own: • Full account ownership: retention, upsell, cross-sell, and renewal strategy • C-level and executive stakeholder management across business, technical, and operational teams • Proactive renewal forecasting - monthly and quarterly, with accuracy • Identifying and converting expansion opportunities within existing accounts • Partnering closely with Customer Success while keeping ownership of the commercial outcome • Driving customer advocacy - success stories, testimonials, NPS

What You'll Bring

• Proven experience in Account Management, Account Director, or similar SaaS sales role with a strong expansion/renewal focus • Track record managing enterprise accounts in DACH - complex stakeholders, procurement cycles, contract negotiations • Ability to hold strategic conversations at C-level and translate customer goals into commercial outcomes • High standards on forecasting and CRM hygiene • Fluent German and English • A proactive, ownership mindset - you don't wait for problems to surface

Nice-to-have: • Background in Marketing Technology, Customer Data, or Customer Engagement SaaS • Experience selling into CMO, VP Marketing, or CX-focused buyers

What You'll Get

• Competitive base salary, commissions & ESOPs • A seat in a well-funded, priority region with real executive attention • A platform and brand that opens doors - with the autonomy to run your accounts your way • High accountability, high trust: results and relationships matter equally here • The upside of joining pre-IPO, with the growth plan and investment to match • Hybrid setup across Germany - ideally Berlin / Munich / Hamburg

How to Apply

Click Apply or send your CV directly to Irina Anghelescu at E-Mail auf click.appcast.io ansehen. All applications are handled confidentially.

About Pack GTM

Pack GTM is the go-to recruitment partner for B2B SaaS commercial hiring across DACH. We connect sales, success, and leadership talent with some of the largest and fastest-growing software companies in the world - from seed-stage innovators to multi-national category leaders. Founded in Berlin, Pack GTM combines deep SaaS sales expertise with a modern, data-driven search approach. We live and breathe SaaS Sales recruitment. It's all we do. It's why we do it better.