Account Executive - Contact Center Sales

What You Can Expect:

Zoom is on the lookout for dynamic Account Executives specializing in Contact Center sales. Join us in partnering with direct sales teams to discover fresh opportunities and enhance our sales pipeline.

About the Team:

The Zoom sales team is a vibrant force propelling our company's achievements. By focusing on innovative communication solutions for diverse clients, our team actively engages with customers around the globe. Through strategic partnerships and a commitment to client satisfaction, we play a key role in extending Zoom's reach and enabling businesses to unlock the full benefits of virtual collaboration.

Responsibilities: • Qualify leads and perform necessary assessments while utilizing technical resources. • Create, present, and manage client presentations and proposals, as well as organize quarterly business reviews. • Effectively employ solution-selling and value-selling techniques to navigate the sales process towards closure. • Nurture and expand business within existing accounts while handling complex sales scenarios and campaigns. • Collaborate with sales Account Executives to upsell services to current customers and assist in converting potential clients. • Develop a strategic go-to-market co-sell plan encompassing internal teams at Zoom, alliance partners, and channel partners. • Engage with management to provide accurate forecasts, identify emerging opportunities and challenges, and suggest effective solutions.

What We're Looking For: • Proven experience in Telephony Contact Center Sales. • Background in leading training initiatives for products and services, including creating demos and sales materials. • Proficiency in utilizing Customer Relationship Management (CRM) tools.

Compensation:

Base salary range is set between $139,100.00 and $283,700.00. We also have a Total Direct Compensation philosophy that values base salary, bonuses, and equity. Note that starting pay depends on various factors related to qualifications and experience. Different compensation structures may apply based on location.

Work Environment:

Our structured hybrid model focuses on combining office work with remote environments. Role-specific work styles (Hybrid, Remote, or In-Person) will be clearly indicated in the job posting.

Benefits:

At Zoom, we prioritize a vibrant workplace culture that enhances employee happiness. Our diverse benefits program supports physical, mental, emotional, and financial well-being while fostering work-life balance and enabling impactful community contributions.

About Us:

We at Zoom are committed to supporting effective communication so teams can thrive together. Our mission is to create the best collaboration platform for organizations, featuring products such as Zoom Contact Center, Zoom Phone, Zoom Events, and more. As proactive problem-solvers, we aim to design impactful solutions with our users at heart, providing opportunities for skill enhancement and career growth.

Our Commitment:

At Zoom, we believe that outstanding work emerges when individuals feel empowered and supported. Our hiring practices are designed to ensure that every candidate is evaluated purely based on skills, experience, and potential. If accommodation is needed during the hiring process, please inform us, and we will assist you throughout.

Please note, Zoom celebrates diversity and stands as an equal opportunity workplace, honoring all talents without discrimination based on race, religion, nationality, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. Your information will be kept confidential in compliance with EEO guidelines.