Account Manager – Affluent Clients

About Sygnum

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional‑grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenization and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg.

We believe that the future has heritage. Our crypto‑native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our Values

A key pillar of our success are the Sygnum values that define and unite us as a team. We proudly call them our SYGN values:

• S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients.
• Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude.
• G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our teammates, to reach for new heights.
• N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team.

Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to “grow and win together”, we fully embrace an equal‑opportunity mindset in the way we onboard, develop and promote our team members.

About the Role

Join us at the intersection of Digital Assets and Finance.

Are you excited by the future of Digital Assets and motivated to help shape how affluent clients engage with this fast‑evolving space? Do you want to grow into a trusted relationship manager who supports clients on their digital asset journey — from onboarding to transaction support to spotting new opportunities?

If yes, then this is your moment: Sygnum Spark is looking for an ambitious and client‑obsessed Account Manager to strengthen our fast‑growing team in Zurich.

What You’ll Take Ownership Of

• Build and grow strong relationships with affluent private clients and support their engagement across Sygnum’s offerings.
• Serve as a trusted point of contact via phone, email, and face‑to‑face meetings — always with a solution‑oriented, client‑first mindset.
• Manage and execute fiat and digital asset transactions, including post‑transaction AML monitoring.
• Lead the onboarding process together with Legal & Compliance, Operations, and external partners.
• Keep our CRM up‑to‑date, ensuring clean, accurate data across all client interactions.
• With our support, develop an expert‑level understanding of the crypto landscape — from market trends and regulatory updates to Sygnum’s product strengths — while building a solid professional network.

Our Ideal Candidate

You’re a great fit if you are…

• A people‑person with a strong desire to grow in relationship management and business development.
• Bringing 1–2 years of experience in client servicing or customer care (private or institutional clients) within a financial institution or a similar environment.
• A positive, proactive, can‑do team player with exceptional attention to detail and a hands‑on mentality.
• Curious and motivated to deep‑dive into the Digital Asset world, learning our products and services in depth.
• Goal‑oriented and entrepreneurial, able to work independently and stay calm under pressure.
• Experienced in client onboarding (private clients or legal entities) and familiar with Swiss banking regulations — especially CDB 20 (a strong plus).
• Fluent in German and English; additional languages are a great advantage.

Our Offer

Joining Sygnum means becoming part of a dynamic, global team building a trusted gateway between the traditional and digital asset economies. You’ll experience a fast‑paced, collaborative, and meritocratic environment where open communication and teamwork are core to how we operate.

Alongside our ambitious long‑term mission, we celebrate key milestones together — including crypto industry moments like Bitcoin Pizza Day — and regularly enjoy themed company events as part of our shared journey to shape Future Finance.

What We Offer You

• Attractive compensation package, combining competitive market salaries with an entrepreneurial incentive scheme.
• Sygnum Spark as your career gateway into Digital Assets and Finance, with continuous professional development and ongoing training.
• The opportunity — after proven, consistent high performance — to grow your career within Sygnum, whether into specialized departments or even international locations.
• A fully paid one‑month sabbatical after five years of continuous employment.

If you’re passionate about the potential of blockchain to shape Future Finance — and your profile fits — we’d love to hear from you. Apply today!