Account Manager

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading players in technology-driven supply chain solutions. With advanced expertise in automation, intelligent flow management, and data analysis, we operate end-to-end integrated logistics services that support business growth and enhance customer experience.

Our networks cover the entire logistics chain: warehouse management, long-haul transportation, last-mile delivery, bulky goods logistics, cold chain, and cross-border operations. Our ambition: to ensure speed, reliability, and precision at every step.

Our International Presence

JINGDONG Logistics has built one of the most extensive logistics infrastructures in the world, with over 3,600 warehouses totaling 34 million square meters. Our international intelligent logistics network combines highly automated warehouses and robust international transport solutions to streamline cross-border flows.

Today, we operate over 130 warehouses (bonded, direct shipping, or overseas) in 23 countries and regions, through our international brands JoyLogistics and JoyExpress — rapidly expanding to strengthen JD.com's global logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means actively contributing to building the future of global supply chain and logistics. You will work on concrete projects involving smart warehouses, autonomous delivery, and innovative technologies that move goods around the world.

We offer competitive remuneration, conveniently located premises, and a human-centric company culture. You will have the opportunity to take on stimulating challenges, develop your skills, and make a real difference in a rapidly transforming sector.

About the Team

You will join the JD Logistics team, where we value teamwork, initiative, and a commitment to delivering quality results in a dynamic and stimulating environment.

Responsibilities

• Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience.
• Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet.
• Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency.
• Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion.
• Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions.

JINGDONG Logistics is committed to fostering an inclusive work environment where everyone can thrive. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, sex, gender identity, sexual orientation, age, disability, religion, opinion, or any other characteristic unrelated to professional aptitude.

Ready to Apply?

Take the next step in your career, apply now, and discover the opportunities we have to offer.