Account Manager (F/M)

About

With the scaling of our online operations and partners, we need to reinforce our team with Account Managers to provide quality communication and services to our clients. This role will ensure smooth coordination between our clients and internal teams, guaranteeing efficient issue resolution and customer satisfaction.

Responsibilities

• Act as the main point of contact for assigned clients.
• Monitor and optimize account performance to ensure customer satisfaction.
• Handle client inquiries and escalations in collaboration with internal teams (support, finance, technical).
• Provide regular reports and insights on client performance.
• Assist in onboarding and training new clients on our platform.
• Maintain accurate documentation of client interactions and account activities.