Account Manager IV

About

The Account Manager is responsible for developing and maintaining key customer relationships, ensuring high customer satisfaction with Play Digital IGT products and services, and maximizing revenue opportunities. The focus will be on the growth and success of designated markets.

The successful candidate will develop a comprehensive understanding of the business and casino gaming market, becoming a trusted advisor to customers. Strong communication skills, a client-friendly manner, flexibility, and the ability to thrive in challenging environments are essential. Knowledge of casino products, especially the Play Digital IGT game library, is advantageous.

The Account Manager oversees the entire customer experience, collaborating with customers and internal teams such as Product and Delivery to meet expectations, manage satisfaction, and ensure financial performance.

An understanding of online casino operations, marketing, game promotions, and KPIs is necessary to help improve customer performance through open dialogue.

Responsibilities

• Develop market initiatives and strategies for account growth
• Support teams within designated markets
• Build customer relationships at all levels for high satisfaction
• Maximize revenue opportunities
• Monitor financial performance of accounts
• Coordinate with cross-functional teams for customer success
• Launch products timely, promote games, and optimize revenue through campaigns and marketing efforts
• Identify new sales opportunities and assess financial performance
• Maintain industry knowledge and company product expertise
• Serve as escalation point for customer issues
• Assist in prospecting and acquiring new customers
• Gather and prioritize customer feedback for product development

Qualifications

• At least 5 years of experience as an account manager, preferably in gaming
• Strong team player with a positive attitude
• Proven ability to build relationships with executives and peers
• Willingness to travel occasionally

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development, Marketing, Sales
• Industry: Gambling Facilities and Casinos