Account Manager

Overview

The Account Manager plays a critical role in driving business growth and maintaining strong relationships with our clients. This role is responsible for identifying new business opportunities, developing strategic plans to expand our customer base, and ensuring the highest level of customer satisfaction. You will collaborate closely with our engineering and plant operations teams to deliver tailored solutions that meet our client’s needs. Additionally, you will manage existing accounts, and proactively target new customers.

Responsibilities

• Assess market trends and competitiveness issues and opportunities, adjusting strategies and initiatives where appropriate
• Prospect for and develop new business relationships in targeted markets
• Promote the company’s services, addressing or predicting customer objectives
• Partner with new and legacy customers to understand their business needs and objectives, identifying opportunities for growth
• Build and maintain strong, long-lasting customer relationships
• Effectively communicate the value proposition through proposals and presentations
• Collaborate with program managers and operations regarding customer requirements, customer expectations, and company capabilities to close new business
• Up-sell and Cross-Sell additional services/value to obtain more potential sales opportunities.
• Track and follow up on new request for quotes internally with Program Managers
• Utilize CRM to record, track and plan customer activity
• Suggest actions to improve sales performance
• Attends industry functions, such as association events and conferences, tradeshows, and expositions
• Collaborate with team members, managers and cross-functional departments
• Set quarterly / annual goals and objectives.