Account Manager

About

As an Account Manager, your primary mission is to drive growth and retention on your portfolio. To achieve this, you focus on 3 pillars :

Trusted advisor posture

• Support customer lifecycle as soon as onboarding ends by organizing regular EBRs
• Build 6-12 months retroplannings with clients by coordinating an action plan with other internal teams (CSC, implementation team…)
• Anticipate and resolve frictions

Sales process

• Own the client relationship with a specific focus on sourcing and/or qualifying upsell opportunities (no closing)
• Handover qualified upsells leads to Expansion Managers
• Anticipate and handle customer renewals
• Handle churn requests

Sales excellence

• Respect and suggest improvement of actual process to boost prioritization and efficiency
• Fill in properly CRM to have the most updated data
• Report regularly on performance
• Share your expertise and best practices with the team
• Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams