Account & Project Manager

About Infinity Global

Infinity Global is a premier provider of branded packaging for the luxury market, specializing in global sourcing and logistics solutions.

We are committed to delivering exceptional service, quality, and innovation, while fostering a collaborative and fast-paced environment. We also prioritize internal growth and career development for our teams.

Job Requirements

• Bachelor’s degree in Business, Marketing, Sales, or related field, or equivalent professional experience
• 8+ years of experience in account coordination, project management, or packaging program management
• Experience in packaging development, production processes, or working with global suppliers is strongly preferred
• Exposure to luxury retail, fashion brands, and packaging suppliers is a plus
• Fluent in English and French
• Solid understanding of project workflows, timelines, and stakeholder management
• Strong analytical skills, with experience supporting costing, budgets, or financial tracking
• Excellent written, verbal, and presentation communication skills
• Advanced organizational and multitasking abilities with strong attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to manage multiple projects, clients, and global stakeholders simultaneously
• Knowledge of global business practices, time zones, and international supplier coordination
• Willingness to travel as required

PROFILE WE’RE LOOKING FOR

• A proactive and reliable contributor who can operate with moderate autonomy while supporting senior team members
• Strong problem-solver who takes initiative and anticipates needs
• Collaborative and adaptable, comfortable working in a fast-paced, international environment
• Detail-oriented with the ability to manage multiple projects and deadlines simultaneously
• Eager to grow into a more senior/lead role over time

Job Responsibilities

Client & Account Support

• Serve as a key day-to-day contact supporting client relationships and communications
• Build strong client partnerships and ensure high service levels
• Prepare and deliver updates, reports, and presentations on program status and performance

Program & Project Coordination

• Coordinate packaging programs from development through production and delivery
• Track timelines, milestones, and risks, ensuring on-time execution
• Collaborate with cross-functional teams and global stakeholders
• Communicate program and technical details clearly across all parties

Product Development & Commercial Operations

• Support packaging development from concept to production
• Assist with costing, budgeting, and financial tracking
• Manage purchase orders, sales orders, and program documentation

Supplier Collaboration

• Coordinate closely with global vendors and manufacturing partners to support product sourcing and development.
• Coordinate day-to-day communication with global vendors and manufacturing partners to support sourcing, sampling, development, and production timelines.
• Track supplier deliverables, including samples, pricing, and production schedules, ensuring alignment with project milestones.
• Maintain accurate records of supplier information, quotations, and communications.
• Support issue resolution by following up on delays, quality concerns, or logistics challenges, and escalating when needed.

Operations & Continuous Improvement

• Monitor key performance metrics such as timelines, delivery, and service levels, and highlight improvement opportunities.
• Contribute to process improvements, documentation, and standardization initiatives.
• Support compliance efforts related to packaging regulations and sustainability requirements.
• Participate in special projects and broader team initiatives as needed.