Accounting Operations Specialist

About

The Accounting Operations Specialist is responsible for managing and resolving customer charge disputes across credit card and electronic payment channels. This role plays a critical part in protecting company revenue while ensuring compliance with card brand regulations and maintaining a positive customer experience. The ideal candidate is highly detail oriented, analytical, and experienced in dispute resolution, payment processing, or financial operations.

Key Responsibilities

• Review, investigate, and resolve chargebacks and payment disputes in accordance with card network rules and internal policies
• Analyze transaction data and supporting documentation to determine dispute validity and appropriate response strategies
• Prepare and submit dispute responses and representment packages within required timeframes
• Communicate with internal teams including Finance, Customer Support, and Operations to gather necessary information
• Track dispute activity, outcomes, and trends to identify root causes and improvement opportunities
• Ensure compliance with Visa, Mastercard, American Express, Discover, and other applicable payment network regulations
• Maintain accurate records and documentation for audits and reporting purposes
• Assist with fraud prevention initiatives and process improvements related to payment disputes
• Support customer inquiries related to charge disputes with professionalism and accuracy

Requirements

• 2+ years of banking experience or experience working with transaction disputes
• Experience working in an in-office setting

Nice To Have

• Credit union experience - regardless of how long ago
• System - Symitar and/or Meridian Link

Benefits

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.