Administrator and Operations Coordinator – Durbanville

Requirements

• Matric or equivalent diploma
• Tertiary qualification in bookkeeping or business administration (Advantageous)
• 8 - 10 years of experience in a similar role
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Sage One or similar ERP system experience
• Strong organisational, planning, time-management and communication skills
• Medical Aid Scheme billing experience - advantageous
• Customer-focused with strong problem-solving skills
• Ability to prioritise tasks and handle multiple responsibilities with minimal supervision
• Professional attitude with strict confidentiality standards
• Able to handle stress in a fast-paced environment
• Practical experience with Meta/Facebook Ads
• Strong understanding of targeting and optimisation across Facebook, Instagram and LinkedIn

Duties

• Attend to customer enquiries by telephone or online enquiry system
• Coordinate communication across service providers
• Prepare quotes and invoices, follow up on payment
• Liaise with medical aids where applicable
• Track equipment, manage maintenance & availability
• Support procurement and conduct stock takes
• Ensure mobile device connectivity and basic troubleshooting
• Maintain customer liaison, follow policies and ensure confidentiality
• Maintain a professional, compassionate approach with clients
• Assist with social media marketing, posting ads, targeting and reporting
• Support ad strategy and social media presence
• Maintain filing systems

Salary: R negotiable dependent on experience