AEC Customer Success Manager

Job Requisition ID #

26WD96591

Autodesk Education Experiences (AEX) @ Autodesk

Join Autodesk as we embark on a transformative journey to merge design and manufacturing through cutting-edge automation. Our mission is to empower everyone, everywhere to bring their ideas to life—whether that’s in products, buildings, infrastructure, or media. As part of our commitment to shaping the future of manufacturing and construction, we provide students, educators, and academic institutions worldwide with open access to professional tools, supporting content, and certifications.

Position Overview

We are seeking a dynamic Customer Success Manager to be a strategic partner and trusted advisor to educational institutions in our Autodesk Education Experiences (AEX) organization. You will work closely with the Senior Manager, AEX Field Engagement, and the broader account team to drive solution adoption, capture new opportunities, and expand our partnership with these impactful customers. Your ability to communicate with diverse stakeholders, from deans to faculty and students, will be key to your success.

This is a hybrid role that combines remote work with occasional onsite visits.

Responsibilities • Identify customer requirements and pain points to recommend solutions that align with their organizational goals. • Demonstrate Autodesk solutions to generate interest and drive product adoption; share insights with account team members for strategic alignment. • Collaborate with cross-functional teams to coordinate efforts that ensure successful technology adoption. • Build strong relationships within the Autodesk teams to meet account objectives. • Conduct regular check-ins, business reviews, webinars, and mentoring sessions with customers to ensure successful adoption and identify expansion opportunities. • Develop trusted advisor relationships and advocate for customer needs within the AEX team and the broader Autodesk ecosystem. • Engage cross-functionally with Product teams, Autodesk Research, Customer Success, and other internal organizations. • Prioritize tasks across multiple accounts and stakeholders while confidently seeking clarifications. • Contribute to quarterly business reviews with account teams and executive sponsors. • Willingness to travel up to 30% as necessary.

Minimum Qualifications • Strong knowledge and proficiency in architecture design tools such as Revit, Forma, or similar software. • Over 3 years' experience in the Architecture industry. • At least 5 years’ experience in customer success management, sales, or pre-sales, delivering significant business impact. • Collaborative and consultative work style, thriving in dynamic environments. • Familiarity with sales methodologies and processes. • Experience working directly with a range of customer stakeholders. • Good understanding of AECO and SaaS industries. • Experience in large, complex enterprise organizations. • Able to inspire and influence relationships with Autodesk Learning Partners and peers.

Preferred Qualifications • Experience working with educators and students in post-secondary institutions. • Familiarity with channel ecosystems. • Previous experience with Salesforce.com. • Detail-oriented and organized, capable of managing multiple priorities. • Formal training in consultative sales techniques or methodologies. • History of driving software user adoption.

About Autodesk

Welcome to Autodesk! Our software plays a crucial role in creating amazing things – from sustainable buildings and eco-friendly cars to innovative factories and blockbuster films. We empower innovators to turn their ideas into reality, reshaping not only what can be made, but how it is made.

Our culture at Autodesk is fundamental to our success. It guides our interactions, inspires meaningful connections with customers and partners, and shapes our presence in the world.

At Autodesk, you will engage in substantial work that contributes to building a better, more sustainable world. Ready to shape the future? Join us!

Benefits

We offer a comprehensive benefits package designed for your health and wellness, as well as financial security. Discover more about our U.S. benefits.

Salary Transparency

As part of Autodesk's competitive compensation package, we expect a starting base salary between $82,000 and $147,620 for this role. Final offers are based on your experience and geographic location, potentially exceeding this range. Alongside the base salary, you may also receive annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.

Equal Employment Opportunity

Autodesk is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We also consider applicants with criminal histories in accordance with applicable law.

Diversity & Belonging

We are dedicated to fostering a culture of belonging where everyone can thrive. Learn more about our commitment to diversity and inclusion.