AI Business Analyst - AI Systems Analyst

Company / Project Description / Business Driver

This client is making a huge push with AI across the organization. One of the key AI initiatives for 2026 is to bring Agentic AI to the IVR solution. The overall goal of the project is to create a more natural call experience, while providing better customer support, and with the expectation of reducing the number of necessary call center personnel needed to support calls.

Why It Will Fun:

This is the first major AI project outside of the AI Innovation lab.

Benefits:

SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.