AI Content Strategist

About

Seeking an AI Content Strategist to support enterprise AI-driven chatbot and conversational content experiences within a large B2B environment. This role will focus on organizing, optimizing, and governing content that powers AI assistants and chatbot interactions across multiple business areas.

This is a highly execution-focused role centered around conversational content strategy, chatbot optimization, and backend knowledge organization — ensuring AI-driven experiences deliver accurate, user-friendly, and compliant responses.

Day-to-Day Responsibilities:

• Create, update, and maintain content supporting AI assistant and chatbot experiences
• Organize and structure backend knowledge/content used by AI and chatbot platforms
• Refine chatbot conversations, response flows, fallback messaging, and user interactions
• Develop deterministic responses aligned to business intents and user journeys
• Apply metadata, tagging, and content governance standards across AI-enabled content
• Monitor chatbot feedback and identify opportunities to improve conversational experiences
• Execute content updates and optimizations based on user feedback and business goals
• Ensure content aligns with brand voice, compliance, legal, and customer experience standards
• Coordinate approvals and governance workflows with business stakeholders, compliance, and legal teams
• Partner closely with AI Product Owners, business teams, and platform stakeholders to support AI initiatives
• Document conversational standards, workflows, and content management best practices
• Support ongoing optimization of AI-driven FAQ and virtual assistant experiences

Requirements

Must-Haves:

• 4 years of experience in content strategy, digital content management, conversational design, or chatbot content development
• Hands-on experience supporting chatbot, conversational AI, or virtual assistant experiences
• Experience refining conversational flows, chatbot responses, or AI-assisted user interactions
• Strong content organization, documentation, and execution skills
• Experience managing content governance, compliance reviews, or approval workflows
• Experience collaborating cross-functionally with business, product, compliance, legal, marketing, and technology teams
• Strong writing, editing, and communication skills
• Ability to analyze feedback and make iterative content improvements
• Experience working in financial services, B2B, or other highly regulated enterprise environments
• Portfolio samples or examples of conversational/content strategy work

Nice-to-Haves:

• Experience with knowledge management systems or structured content platforms
• Exposure to AI-assisted content workflows or prompt-writing concepts
• Experience with conversational AI platforms such as Kore.ai or eGain
• Experience supporting enterprise FAQ/chatbot initiatives
• Background in UX writing, information architecture, or conversational UX
• Experience working alongside AI Product Owners or AI platform teams