AI Implementation Manager / Customer Success

We’re building AI voice agents for the front desk in medical practices. Phones in practices are still overloaded. 20–40% of calls go unanswered. Patients are frustrated. Staff is overwhelmed.

What you’ll do

This is not a classic Customer Success role. You take customers from closed deal → live system → real impact.

• Onboard new medical practices and get them live fast
• Configure and optimize AI voice agents (flows, prompts, logic)
• Work directly with customers (doctors, reception teams)
• Identify friction in real calls and improve the system
• Ship small improvements yourself (APIs, configs, light coding)
• Turn customer learnings into product improvements
• Own the full implementation lifecycle — not just “support”

What success looks like

• Customers go live fast
• The AI actually takes load off the front desk
• Call quality improves week by week
• Customers clearly see value, not just features

Who you are

• You have experience in: Customer Success, Operations, Implementation, or similar
• You think in: systems, not tickets and outcomes, not tasks
• You’re hands-on: you’d rather fix something yourself than write a ticket
• You’re comfortable with: ambiguity, fast iteration, talking to customers daily
• You’re curious about: AI, automation, and how systems actually work

Bonus (not required):

• Basic technical skills (APIs, tools, scripting, etc.)
• Experience with SaaS onboarding or process building

How we work

• Small team, high ownership
• Fast decisions, no unnecessary process
• Product and customer work are tightly connected
• You shape the product through real customer feedback

Why this role matters

This role sits at the center of everything:

• customer experience
• product quality
• real-world adoption

If you do this well, you directly shape what we build.