AI Software Developer & Implementation Specialist

The Role

This isn't a pure engineering role — and that's intentional. You'll spend most of your time owning internal customer requests: resolving bugs, actioning support tickets from our Customer Success team, and configuring AI voice agents for client accounts. The rest is building — small to medium features driven by what our customers need. If you like variety, tangible impact, and shipping things that matter, this fits.

What You'll Do

• Triage and resolve bug reports and support requests handed off from Customer Success
• Configure AI voice agent accounts and settings for new and existing clients
• Write and refine voice prompts to improve agent performance for specific customers
• Build small to medium product features based on customer feedback
• Integrate with FSM platforms (ServiceTitan, Workiz, Housecall Pro)
• Work with our voice stack (ElevenLabs, Deepgram, OpenAI)
• Debug production issues from root cause to deployment

What We're Looking For

• Bachelor's degree in Computer Science, Software Engineering, or related field
• Python/Django experience or strong willingness to learn
• Comfortable with REST APIs and webhook-driven systems
• Interest in LLM prompt engineering — specifically for voice AI agents
• Fluent with AI coding tools (Cursor, Claude Code, etc.)
• Detail-oriented and self-directed — you can take a ticket and own it
• Local to Rockwall, TX

Nice to Have

• Experience writing or tuning LLM prompts in production
• Voice AI experience (Twilio, Deepgram)
• Familiarity with ServiceTitan or other FSM platforms
• Early-stage startup background

What We Offer

• $70,000 – $90,000 based on experience
• Direct access to the founding team — no layers
• Ship fast and see your work in production immediately
• Get to work at a fast-paced growing AI company in home services
• Free Breakfast on Fridays :)