Amazon Connect

About

We are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV).

This role will focus on configuring Amazon Connect, designing call flows, and supporting voice features to deliver a seamless contact center experience.

Requirements

• 3–5+ years in contact center or telephony solutions (With 2+ years of hands-on Amazon Connect experience)
• Hands on experience with Amazon Connect configuration
• Strong knowledge of contact flows, IVR, and call routing
• Understanding of contact center and telephony concepts (ACD, IVR, CTI)
• Amazon Connect Configuration & Administration
• Contact Flows / IVR Design and Call Routing
• AWS Services (IAM, Lambda – preferred)
• Call Monitoring, Recording, and Reporting Configuration

Must Have Skills

• Amazon Connect
• Contact Flows / IVR Design and Call Routing
• Salesforce Service Cloud Voice
• AWS Services