Analyst, ASG

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides services to the travel industry, including catering, onboard retail, food service provisioning, and food logistics and is a supplier to many major airlines.

Job Summary

• Responsible for mastery of one of three areas of Focus to include (Billing, Data and Pricing) to ensure the operational effectiveness and excellence of the Account Services Group Business Unit.
• Assist in the creation of sophisticated and flexible financial models that are responsive to the diverse needs of our airline client base.

Main Duties and Responsibilities

• Performs continuous audits to ensure standard, consistent and quality master data in catering systems is valid and correct.
• Interfaces with several internal groups, including the buyers and SAP coordinators across multiple kitchens, members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for assigned accounts.
• Collects and interpret menu specifications for assigned accounts, and research and resolve any discrepancies.
• Works with JIRA issue reporting and coverage of on call (off hours, weekends approximately 7 weeks).
• Partners with your assigned airline Account Executives, Client units, the Pricing and Data management and Collections/Credit Department to identify our common problems and limit their frequency and volume.
• Works closely with your supervisor, Pricing and Data Analysts and our customers to monitor and interpret any changes to airline specifications ensuring lead times are met upstream.
• Partners with the supervisor to find new ways to improve our systems and process.

ASG Core Competencies

Demonstration and or proven success in 2 of the 10 following ASG, job competencies:

• Analysis and Reporting
• Business Acumen, Planning and Management
• Communication and Presentation
• Champions Diversity & Inclusion
• Customer Focus and Relationship Building
• Champion for Change
• Influencing
• Information and Technology Proficiency
• Leadership
• Problem Solving and Decision Making.

Education

Bachelor's Degree required, from an accredited university or equivalent

Work Experience

• 3 years or more previous demonstrated analyst work experience.
• Proven experience within an SAP environment.
• Work experience in an operations or manufacturing environment
• Work experience in a food production or food service environment
• Experience working within a cross-functional team
• Prior training and development experience preferred

Language / Communication Skills

Ability to communicate well with internal and external customers, verbally and in writing.

Work Environment / Requirements of the Job

• Regular and on-time attendance.
• Hours regularly exceed 40 hours per week.
• Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.
• Must be able to demonstrate proficiency in one of three core job functions (Billing, Data, Pricing)
• Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
• Must have solid analytical skills.
• Display an outstanding work ethic.
• Must work effectively in a team-based environment.
• Must have the ability and desire to meet required timelines.
• Strong mathematical aptitude.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.