Analyst - Customer Analytics, North East

ABOUT THE COMPANY

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition

JOB SUMMARY

Education:First degree in Economics, Statistics, Mathematics, Computer science, Engineering, or any related field.Fluent in English. Experience:3-7 years’ working experience which includes:2 years in a business analyst or business analyst support role2 years’ work experience within data analysis, programming, reporting or general business experience, including formal business/market analysis and data manipulation/ mining experience. Understanding of Marketing Analytics by channel

RESPONSIBILITIES

Own regional BI architecture:Power BI dashboardsAutomated data pipelinesSingle version of truth for the regionDeliver state, LGA, cluster, and site-level analytics across:RevenueSubscribersUsage (Voice/Data)Quality of Experience Site profitabilityProactively identify:Underperforming micro-marketsWhite spaces and demand gapsEarly warning signals (churn risk, congestion, site profitability)Replace static reporting with predictive and prescriptive insights.Handle advanced ad-hoc analytics for RGM and regional leadership.Support localized go-to-market strategies:location-specific offersChannel mix optimizationSales deployment targeting – GC opportunity mappingIntegrate external data (population, income proxies, mobility, POIs) into insights.

REQUIRED SKILLS

Reporting, Analytics

REQUIRED EDUCATION

Bachelor's degree