Fraud Prevention Officer

A career as a fraud prevention officer at National Bank means you'll use your analytical and decision‑making skills to manage fraud risks on a day‑to‑day basis.

In this role, you'll work jointly with different teams to ensure continuous improvement in performance.

Responsibilities

• Answer calls and contact customers.
• Make appropriate decisions to reduce fraud losses.
• Provide insights to help teams continuously improve performance.
• Perform secondary analysis on fraud investigations.

Your Team

The centre is open 24 hours a day, 7 days a week.

You will work in a full‑time position of 37.5 hours per week and must be available to work from 7:00 a.m. to midnight, Monday to Sunday.

Prerequisites

• High school diploma holder.
• Experience in a fraud prevention and detection position, ideally related to payment cards.
• Knowledge of current trends in bank and consumer fraud.
• Experience in customer service.
• Knowledge or experience in a call center setting.

Languages

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

• Artificial Intelligence
• Diversity & Inclusion
• Teamwork
• Cybersecurity
• Empathy
• Initiative
• Learning Agility
• Resiliency

Benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options.
• Employee Share Ownership Plan.
• Employee and family assistance program.
• Preferential banking services.
• Participation in community initiatives.
• Virtual sleep clinic.