Analyste Data (Contrat) /Data Analyst (Contract)

Purpose

Ensure client queries and concerns regarding IQVIA offerings are addressed in a timely manner within standard agreed upon response times. The candidate will consistently research and respond to all client queries and work with a team of analysts to share knowledge and support workload across various offerings and databases.

Job Description

• Receive and review all client queries submitted by the client services analysts for clarity and completeness
• Research client query using all available tools and perform cross database analysis to ensure accuracy of datasets
• Determine if issues exist and recommend correction/improvement to the data
• Work with several support teams to complete research and analysis
• Communicate with client service analysts to provide updates and resolutions for the client

Responsibilities

• Use expert knowledge of IQVIA data, Pharma market, programming and statistical methods to understand, research, interrogate, analyze and evaluate available information to respond to client queries and questions
• Consult with internal teams to resolve and recommend corrections/changes to data/processes
• Communicate findings and resolutions clearly and concisely through IQVIA query tracking tool process to all stakeholders
• Identify opportunities to improve query process and research/analysis process
• Ensure quality of work in processing queries is maintained and improved

Required Knowledge, Skills and Abilities

• Knowledge of IQVIA datasets/databases an asset
• Knowledge of MS-Excel, MS-Access
• Strong knowledge SQL and relational database concepts
• Knowledge of the Canadian Healthcare/Pharmaceutical industry
• Strong analytical skills
• Strong client focus and communication skills
• Excellent organizational skills; ability to prioritize and multi-task

Required Education and Experience

• University degree (Science, Business, MIS) or 4 or more years of relevant work experience
• Knowledge of IQVIA departments, product, services an asset
• Knowledge of the prescription, sales and claims databases and claims reimbursement landscape

Compensation and Benefits

The potential base pay range for this role, when annualized, is $65,900.00 - $109,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.

About IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.