Usability Researcher 3

Role Overview

Lead end‐to‐end UX research to inform product and design decisions for consumer technology experiences across multiple platforms.

• Provide research‐driven insights that improve usability, relevance, and overall product quality.

Responsibilities

• Conduct qualitative research: moderated/unmoderated usability studies, concept testing, interviews, surveys, and diary studies.
• Develop study plans, moderation guides, and data‐collection methods.
• Analyze and synthesize qualitative and quantitative data into clear, actionable reports.
• Evaluate competitor experiences and market trends to inform product direction.
• Measure the effectiveness of UX, communication, and product strategies.
• Collaborate with cross‐functional partners (Product, UXD, UXR, UXW) to define research questions and scope.

Required Qualifications

• B.A./B.S. in Human Factors, Psychology, HCI, Computer Science, or related field (or equivalent experience).
• 2–4 years of UX research experience in consumer technology.
• Strong proficiency with usability studies, concept testing, and end‐to‐end research execution.
• Excellent analytical rigor and ability to connect research questions to study design and reporting.
• Strong communication, collaboration, and stakeholder‐management skills.
• Ability to prioritize across multiple projects in a fast‐paced environment.
• Experience with tools such as UserTesting, dscout, Qualtrics.
• Demonstrated customer empathy in research interactions and deliverables.

Top 3 Requirements

• 5-7+ years experience with:
  • Qualitative research (usability studies, concept testing; moderated & unmoderated).
  • Writing study plans and moderation guides.
  • Comprehensive analysis and synthesis across multiple data sources.
  • Producing clear, effective research reports that answer key questions.
• Broad experience across interviews, surveys, diary studies, and competitive analysis.
• Familiarity with emerging AI‐supported research tools (e.g., Hey Marvin, Dovetail, ListenLabs, Outset).

Typical Day

• Partner with cross‐functional teams to define research questions and scope.
• Plan and run studies end‐to‐end.
• Analyze findings and deliver concise, actionable insights.
• Communicate results clearly to stakeholders and manage expectations around timelines.
• Incorporate feedback throughout the research lifecycle.

Interview Process

• Up to three rounds with sponsor and hiring team.
• Candidate prep: Bring a presentation with 2+ UX research case studies (portfolio website not required).