Application Delivery Manager

Department

• IT

Location

• Pune

Description

The Application Delivery Manager leads a team of 15–18 professionals (software developers and business analysts) based in India to deliver high‑quality software solutions supporting Life & Health insurance operations across the US and UK. The role ensures predictable delivery using a Microsoft‑centric technology stack (Visual Studio, Visual Basic, .NET, SQL Server, WCF, SSRS, SSIS, APIs) with rigorous adherence to HIPAA and SOC 2 requirements. The position partners with global IT and business leaders to manage demand intake, prioritize and assign work, track progress, remove roadblocks, and drive continuous improvement.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and coach a multi‑disciplinary team of developers and business analysts in India.
• Create an inclusive, high‑performance environment aligned with Davies’ values.
• Oversee capacity planning, career development, performance management, and recruitment.

Application Delivery & Execution

• Own end‑to‑end delivery across projects, enhancements, integrations, and BAU support on the Microsoft stack.
• Translate business priorities into release plans, sprints/iterations, and measurable milestones.
• Manage backlog refinement, sprint planning, daily progress tracking, QA coordination, and release readiness.
• Ensure solution quality, performance, security, maintainability, and supportability.

Global Collaboration & Stakeholder Management

• Coordinate with stakeholders in the US and UK to align priorities, clarify scope, and manage expectations across time zones.
• Run structured intake and prioritization; maintain transparent status and delivery communications.
• Proactively surface and resolve risks, issues, and cross‑team dependencies.

Technical Oversight & Standards

• Guide teams in using Visual Studio, Visual Basic, .NET (Framework/Core), C#, SQL Server, WCF, SSRS, SSIS, REST/SOAP APIs.
• Promote modern engineering practices, secure coding, code reviews, performance tuning, and documentation.
• Support modernization efforts (API evolution, WCF rationalization where feasible, SQL optimization, reporting upgrades).

Compliance, Governance & Risk

• Ensure all development and support activities comply with HIPAA privacy/security requirements for PHI.
• Maintain SOC 2‑aligned controls (access, change, logging/monitoring, incident response, evidence).
• Adhere to enterprise SDLC, change control, and audit processes; prepare for and support audits.

Continuous Improvement & Operational Excellence

• Drive improvements in throughput, predictability, and quality using Agile/Lean practices (Scrum/Kanban).
• Leverage delivery metrics (cycle time, lead time, velocity predictability, defect trends, change failure rate).
• Increase automation, standardization, and reuse across CI/CD, testing, and deployment pipelines.

Skills, Knowledge & Expertise

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 10+ years of software delivery experience, including 5+ years managing technical teams.
• Hands‑on understanding of VS, VB, .NET (Framework/Core), C#, SQL Server, WCF, SSRS, SSIS, REST/SOAP APIs.
• Proven experience coordinating delivery across India, US, and UK time zones.
• Practical knowledge of HIPAA and SOC 2 requirements and secure SDLC practices.
• Strong communication, stakeholder management, and conflict‑resolution skills.