Customer Success Application Engineer (w/m/d)

About ETAP

ETAP is a globally leading, independently operating provider of software solutions for the planning, modeling, analysis, and safe operation of electrical power systems. As a subsidiary of Schneider Electric, ETAP benefits from the strategic partnership and technological ecosystem of the group – while maintaining its own structures, processes, and working conditions. This allows ETAP to combine the agility of a specialized company with the innovative strength of a global technology leader.

With over 35 years of international experience and the integration of IGE and the SEE software portfolio in 2023, ETAP has further strengthened its expertise and solution offering. The company values diversity and seeks dedicated employees who want to contribute to a cleaner and more resilient energy future.

At ETAP Software, we develop the leading platform for electrical planning, simulation, and operation – from building installations to industrial power supply systems. As a Customer Success Application Engineer (w/m/d), you will be part of our mission to actively drive the energy transition with digital twins, simulation, and automation. You will quickly become a trusted point of contact for key customer accounts. You will work directly with engineers, planners, and energy experts across Europe – helping them make tomorrow's energy infrastructure safer, more efficient, and more sustainable.

Your Role

In this position, you will combine electrical engineering, software, and customer consulting. You will guide customers through the entire project cycle – from pre-sales and training to consulting and support – helping them make optimal use of ETAP and Caneco. A current focus is on working with Revit and providing support via email, phone, and remote sessions.

Your Tasks

• Technical consulting throughout the entire project lifecycle
• Support in planning and implementation with ETAP & Caneco
• Analysis of workflows, efficiency potentials, and automation options
• Evaluation of BIM-based and classic CAD processes
• Conducting training, workshops, and webinars
• Creation of best-practice templates for planning offices
• Contribution to knowledge transfer by building the internal knowledge base
• Handling technical customer inquiries
• Conveying electrical engineering best practices
• Relaying customer feedback to product and development teams
• Participation in the continuous improvement of the ETAP and Caneco platform

What makes the role special:

• Work at the interface between engineering, software, and sustainability
• Direct influence on the energy efficiency and operational safety of real plants
• Broad insight into all phases of the energy transition: planning, simulation, network calculation, monitoring
• Use of state-of-the-art digital twin technology
• Collaboration in a Europe-wide network of experts

Your Profile

• Completed degree or training in electrical engineering, technical system planning
• Experience in planning, calculation, or commissioning of electrical systems
• Knowledge of AutoCAD, Revit, or comparable tools is an advantage
• Experience in network calculation is an advantage (load flow, short circuit, arc flash, etc.), in tools like ETAP, Caneco
• Analytical mindset, high customer orientation, and enjoyment of knowledge transfer
• Strong communication skills – in German and ideally also in English

Our Offer

• Scope for development: Your technical competence shapes how our customers plan and operate their electrical systems
• Purpose & Impact: You work on solutions that directly contribute to the energy transition and CO₂ reduction
• Development perspective: From Application Engineer to Sr. Applications role, or in the future a sales engineer role
• Modern, hybrid work model with international collaboration
• Permanent employment with attractive salary and further training opportunities
• Access to a global knowledge platform and international expert network
• A great team

ETAP requires that all successful applicants undergo and pass a comprehensive background check prior to employment. This will be conducted in accordance with local legal requirements and may include, but is not limited to: verification of educational degrees, employment history verification, work authorization verification, criminal record check, identity verification, and credit check. Positions involving sensitive or personal data may require additional screening criteria.

ETAP is an equal opportunity employer. We are committed to an inclusive corporate culture and create a work environment where all employees are treated with dignity and respect. Diversity is valued – as is the experience that people from different backgrounds bring.

Become part of ETAP and shape transformative technologies that enable our customers to develop a better world.

Do you also want to be an IMPACT Maker with your career?

If you are considering joining a new team, culture is crucial. At Schneider Electric, our values and behaviors form the foundation for creating a great culture that supports business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with ourselves.

IMPACT invites you to join Schneider Electric and put our sustainability ambitions into action, regardless of your role. It's an invitation to connect your career with the goal of creating a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers – exceptional people who put sustainability ambitions into action at the intersection of automation, electrification, and digitalization. We celebrate IMPACT Makers and believe that everyone has the potential to be one.

Become an IMPACT Maker at Schneider Electric – Apply today!

€36 billion in revenue worldwide +13% organic growth 150,000+ employees in 100+ countries

You must apply online to be considered for a position with us. This position will remain online until filled.

Schneider Electric strives to be the most inclusive and caring company in the world by providing equal opportunities to all people everywhere and by ensuring that all employees feel uniquely valued and safe to do their best. We reflect the diversity of the societies in which we operate, and "Inclusion" is one of our core values. We believe that our differences strengthen us as a company and as individuals, and we are committed to championing inclusion in everything we do.

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Schneider Electric is an equal opportunity employer. It is our policy to provide equal employment and advancement opportunities to all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct, in all areas of recruitment, training, transfer, and promotion.