Application Support Analyst

About

A global organisation operating within the financial and capital markets sector, dedicated to maintaining high-availability platforms and supporting enterprise-level financial systems in a collaborative, international environment.

Responsibilities

• Monitoring production systems and coordinating incident management activities
• Executing operational procedures during key business processing cycles
• Collaborating with stakeholders, analysts, and engineering teams to keep platforms stable
• Creating scripts and technical solutions for urgent operational issues
• Supporting test environments and managing incident communications
• Participating in a support rota, including occasional out-of-hours work
• Assisting with post-release monitoring and ongoing operational improvements

Requirements

• Experience supporting enterprise applications in financial services or regulated environments
• Strong SQL skills for troubleshooting and data analysis
• Interest in automation and process improvement
• Understanding of operational controls and support processes
• Strong communication skills and ability to manage/escalate issues
• Fluency in French and English
• Comfortable providing support via phone, chat, and email
• Self-motivated with strong teamwork and problem-solving abilities
• Attention to detail in testing, reporting, and production follow-up

Nice to Have

• Experience with incident/change management platforms
• Unix scripting or languages like Python or Java
• Exposure to monitoring tools
• Reporting or business intelligence platforms

Additional Details

• Hybrid working (3 days)
• 6 Month initial contract (Likely to extend!)
• 2 stage IV process
• Stack: SQL (Essential), Python/Java/Power BI (Beneficial)