Area Director of Engineering Performance

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Area Director of Engineering Performance

The Area Director of Engineering Performance (ADEP) – LATAM is a regional performance leadership role responsible for driving measurable outcomes in engineering, finance, asset reliability, and ESG across the LATAM portfolio.

The role provides oversight, direction, and support for properties within the respective region. Working closely with the local property teams, the ADEP delivers on the established engineering, operational, and functional requirements and ESG goals.

The ADEP supports the Corporate Senior Director of Engineering Performance and the ESG team in developing engineering policies, procedures, and best practices, implementing new standards tailored to the specific region, managing and deploying new pilot initiatives, and providing guidance and oversight on residential reserve studies.

What You’ll Be Doing

Corporate Coordination

• Partner and communicate regularly with the Corporate Senior Director of Engineering Performance and the Corporate ESG team.
• Coordinate with other regional corporate functions such as Operations, Residence, and Finance.
• Participate in structured quarterly regional engineering performance reviews.
• Align regional execution with global engineering and sustainability strategy.

Property Coordination

• Partner with the General Manager, Residence Manager, Property Engineering, and Operations team to establish the necessary procedures and standards, improve operational efficiencies, implement conservation measures, reduce utility costs, and track progress against engineering and ESG established goals.
• Review Residence asset reserve studies and coordinate compliance.
• Review property operation and maintenance documentation, records, permits, and drawings for compliance with the Four Seasons (FS) Engineering policies and procedures, local building codes, contingency plans, and local environmental regulations.
• Ensure the hotels are following environmental laws, including any local or national Building Energy Disclosure requirements.
• Create action plans for any items or issues that are not in compliance with the Engineering policies and procedures, FS policies and procedures, local codes, and environmental regulations, and ESG corporate goals. Coordinate corrective measures with the General Manager and Property Ownership if necessary.
• Develop, share, and implement Engineering best practices that drive operational efficiencies, reduce unnecessary maintenance and labour costs, and improve asset value.
• Review in detail the engineering planned preventive maintenance and quality assurance of the asset upkeep and update it accordingly.
• Ensure that properties and engineering policies and SOPs meet the established standards set by the FS. Duties include maintaining strong overall quality control of engineering best practices by FS, adhering to reliability and performance standards that enhance the guest experience.
• Undertake self-audits for all participating properties of all nine (9) engineering components under the FS Engineering Asset Management System (EAMS).
• Review legacy issues of each property and maintenance software Hotsos (Computer Maintenance Management System) data of all complaints for at least the last three (3) years, and prepare an action plan accordingly.

Programs & Initiatives

• Actively participate in all FS audit programs and processes (Energy, WSP, NALCO and any third party) and develop strategy and actions for critical items, as well as ECMs and implement them to achieve operational excellence and environmental reduction targets.
• Proactively manage energy and other utilities to reduce consumption and cost, including timely and accurate reporting.
• Support planning, budgeting, and scheduling of Property Operations, Maintenance and Energy Cost (POMEC), renovations, CAPEX projects, preventive maintenance, product enhancements, and FS ESG initiatives.
• Review Operating Budgets and 3–5-year CAPEX plans.
• Identify opportunities for cost reductions or potential ROI projects, prioritizing Engineering CAPEX replacement plans.
• For property renovations, review design and construction drawings, Mechanical, Engineering and Plumbing designs, and undertake site review for compliance with current FS MEP Standards and local building codes.
• Review and ensure implementation of all policies, procedures, and applicable standards of NFPA, ASHRAE and local codes related to Fire, Health, and Safety components of systems and equipment.

Enhance Guest Experience By

• Implementation of Product Specific Perfect Room Program and quarterly and annual guestroom engineering checklist.
• Review and analyze HotSOS data to reduce dispatch reports and guest complaints that are recorded in the Glitch reports.
• Implementation of planned preventive maintenance and completion of backlog work orders.

Team/Relationships

• Support the learning and development of the Engineering teams – teach, lead, and coach the team at each property.
• Support the orientation and training of incumbent DoE’s and assistants.
• Develop and foster professional working partnerships with the Directors of Engineering, Planning Committee teams, and the Property Owner representatives.

Service Contracts & Agreements

• Review service contracts and agreements for compliance with FS Policies.
• Source and develop regional agreements and contracts for products and services to drive quality, cost, and consistency.

Key Performance Indicators

• Utility Expense % of GOR improvement
• Energy savings achievement vs baseline
• R+M budget performance
• Fire Life and Safety (FLS) Compliance
• Preventive Maintenance compliance rate
• Audit readiness and corrective action closure
• ECM implementation and ROI validation
• Decarbonization initiative execution progress

What You Bring

• Minimum eight (8) years of progressive engineering leadership experience, including multi-property oversight within the Americas.
• Bachelor's degree in engineering or a related field required.
• Licensed/Registered Professional status preferred (i.e., P. Eng., etc).
• LEED certification is beneficial.
• Director of Engineering experience within hospitality or mixed-use developments.
• Experience driving measurable Energy, Utility %, and Repairs and Maintenance (R+M) performance.
• Experience validating return on investment (ROI) for CAPEX and Energy Conservation Measures (ECMs).
• Experience with capital planning and asset lifecycle management.
• Experience with ESG or decarbonization implementation exposure.
• Experience mentoring senior engineering leaders.
• Experience working within a union and/or complex labour environments.
• Experience working across diverse regulatory environments in the Americas.
• Fluent with engineering industry terminology and practices.
• Possess good computer skills, including proficiency in Microsoft Office, Bluebeam software.
• Advanced knowledge of CMMS, BMS, and data analytics tools.
• Ability to coordinate and cross-reference design drawings from multiple disciplines.
• Solid understanding of hotel planning principles.
• Experience with Building Monitoring Systems and their operation.
• Experience with Guest Room Control Systems and the sequence of operations.
• Knowledge of ASHRAE, NFPA, and regional building codes.

Key Skills/Who You Are

• Proven leadership skills with data-driven decision making.
• Productive self-starter, with excellent critical thinking ability and capable of working with limited supervision.
• Ability to work effectively in a fast-paced work environment handling several projects/deadlines. Disciplined adherence to schedules and consistent performance on deliverables.
• Possess problem-solving and technical skills, including a strong grasp of engineering principles.
• Excellent communication skills to convey concepts clearly and effectively, with the ability to communicate fluently in English and Spanish, both verbally and in writing. Proficiency in Portuguese or other regional languages within Latin America is considered an asset.
• High degree of interpersonal skills to deal effectively with all business contacts. Executive communication and influencing skills with change leadership capability.
• Financial accountability mindset.
• Ability to work both independently and with a team.
• Excellent administrative and organizational skills.
• Experience in mentoring others.

Travel

• High level of travel expected with the ability to travel overnight, for extended periods.

This role will be a Hybrid working model, which will require 3 days per week in the Miami Four Seasons Corporate Office (3 days per week) located at 1441 Brickell Avenue, Suite 1007, Miami, Florida.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf