Assistant Account Manager

About MedService Repair

MedService Repair is a leading independent provider of service, repair, parts, consumables, and refurbished equipment for the endoscopy and gastrointestinal healthcare market. For more than 30 years, we have supported hospitals, health systems, and ambulatory surgery centers across North America with expert maintenance and repair of automated endoscope reprocessors (AERs), endoscopy equipment, and related systems.

In addition to our technical service capabilities, we provide a comprehensive portfolio of parts, consumables, and certified refurbished equipment designed to keep healthcare facilities operating efficiently and reliably. Known for our technical expertise, responsive service, and customer-first approach, we are proud to be a trusted partner to over 1,500 healthcare facilities nationwide.

Position Summary

MedService Repair is seeking an organized and ambitious Assistant Account Manager to support the sales team in driving revenue growth, managing customer relationships, and maintaining efficient sales processes. This individual will assist Account Managers with customer outreach, follow-up activities, lead generation, and administrative support.

Key Responsibilities

Sales Support

• Assist Account Managers with preparing quotes, proposals, and customer-facing sales materials.
• Support follow-up on open quotes, proposals, renewals, and pending opportunities.
• Maintain CRM records and assist with pipeline administration.
• Liaise with the Service and Administration teams to support the preparation and follow up activities.

Lead Generation & Prospecting

• Research target accounts and contacts within assigned markets.
• Conduct outbound outreach via phone/email to identify and qualify prospective customers.
• Schedule introductory meetings and sales appointments for senior sales staff.

Customer Support

• Serve as point of contact for smaller or transactional customer requests.
• Assist in managing inbound inquiries and routing opportunities appropriately.
• Maintain strong communication with customers throughout the sales cycle.
• Coordinate internally with Service and Administrative teams to ensure timely customer support and issue resolution.
• Liaise with the Service and Administration teams to support the preparation and follow up activities referenced above.

Administrative Support

• Assist with trade show preparation, lead tracking, and post-event follow-up.
• Help maintain sales reports, dashboards, and internal sales documentation.

Qualifications

Required

• 3+ years of sales, customer service, business development, or account support experience.
• Strong organizational and communication skills.
• Highly detail-oriented and process-driven.
• Comfortable with phone/email outreach and customer interaction.

Preferred

• B2B sales support or inside sales experience.
• Healthcare, medical, or technical products/services exposure.
• CRM/Salesforce familiarity.

Ideal Candidate Profile

The ideal candidate will be:

• Ambitious and eager to grow into a full sales/account management career.
• Highly organized and detail-oriented.
• Comfortable handling administrative and customer-facing responsibilities.
• Strong communicator with a professional demeanor.

Company Description

Our Company services medical device equipment focusing on Gastroenterology. We repair and refurbish endoscope reprocessors and other endoscope equipment. We specialize in selling products and equipment used in endoscope procedures and distribute a broad line of disposable endoscope products as well, including filters, xenon lamps, biopsy forceps, and other supplies.