Assistant Lodge Manager

SUMMARY:

Assistant Lodge Manager: The assistant Lodge Manager oversees, coordinates and direct the service, operations, logistics and activities of the Lodge, befitting Sanbona. The assistant Lodge Manager takes responsibility for the smooth and efficient operation of the Lodge as their primary operational responsibility.

Thinking Ability

• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Ability to correctly communicate detailed information and instruction to others
• Operates comfortably in an environment of high levels of high levels of ambiguity
• Ability to recognize safety or security concerns

POSITION INFO:

Academic Qualifications And Background

• Diploma or equivalent in Hospitality Management / Leadership
• Extensive Background in Lodge Operations
• Valid code 8 driver’s license with PDP

Work Experience

• 5 years of previous experience in overseeing operations of a luxury 5-Star Lodge

Job technical Skills

• Proficient in International styles of service
• Proficient in the application of Up-Sell and Cross-Sell strategies
• Proficient in property specific management software
• Proficient in the application of Financial good practice
• Proficient in the management of the various booking channels
• Proficient user of Microsoft Office software applications

Personal Qualities

• High degree of confidentiality and protection of sensitive information
• Committed to creating environments and systems that enable the delivery of exceptional and personalized services
• Create a work environment that encourages high levels of engagement with the company
• Persistent in establishing effective systems and process activities
• Does not make judgement about people based on their views, preferences, habits and behaviours
• Demonstrates exceptional levels of integrity, fairness and empathy
• Ability to work independently without receiving detailed instructions
• Presents impeccable grooming and deportment
• Emotionally stable, even tempered and calm when faced with challenges
• Maintains positive outlook in most challenging situations and circumstances

Business Values

• Embraces, supports and models organizational values and culture