Assistant Social Media Manager

About Agency Helix

Agency Helix is a strategy-led creative agency working with corporate, banking, retail, and lifestyle brands across the region. We combine performance thinking with strong storytelling to deliver meaningful digital growth.

We are seeking a detail-oriented and proactive Assistant Social Media Manager to support the execution and optimization of social media accounts across corporate, banking, and retail sectors.

This role requires a strong balance between creativity and precision — someone who understands structured content planning, compliance sensitivity (especially for regulated industries), and fast-paced agency delivery standards.

The ideal candidate is highly organized, confident in bilingual copywriting (Arabic & English), comfortable with hands-on content creation tools, and capable of delivering quality work under pressure and tight timelines.

Key Responsibilities

Content & Strategy Support

• Assist in developing monthly content calendars aligned with brand strategy
• Write engaging, platform-optimized captions (Instagram, LinkedIn, Facebook, TikTok)
• Coordinate with designers and video teams to ensure timely delivery of assets
• Support campaign launches, activations, and tactical initiatives
• Ensure content aligns with brand tone and compliance guidelines (especially for banking/corporate clients)

Community Management

• Monitor comments, DMs, and community conversations
• Respond in a timely and brand-appropriate manner
• Escalate sensitive or compliance-related issues when necessary

Performance & Reporting

• Track KPIs including engagement, reach, growth, and conversions
• Assist in preparing monthly reports with insights and recommendations
• Monitor trends, competitor activity, and platform updates
• Suggest optimization opportunities based on performance data

Technical & Creative Skills

• Proficiency in Canva for quick-turn content creation
• Working knowledge of CapCut (or similar video editing tools) for reels and short-form video content
• Basic video editing and content formatting skills for social platforms
• Understanding of analytics and reporting dashboards

Operations & Coordination

• Schedule and publish content using social media management tools
• Maintain organized trackers, reports, and internal documentation
• Support influencer coordination and campaign logistics when required
• Work closely with account managers to ensure smooth execution

Requirements

• 1–3 years of proven experience in social media management (agency experience preferred)
• Demonstrated experience managing corporate, banking, or retail sector accounts
• Strong copywriting skills in both Arabic and English, with the ability to adapt tone for corporate and regulated industries
• Solid understanding of Instagram, LinkedIn, Facebook, and TikTok best practices
• Experience with Meta Business Suite and social media scheduling tools
• Basic understanding of analytics, reporting, and performance metrics
• Exceptional attention to detail, especially in copy, publishing accuracy, and brand compliance
• Ability to handle pressure and deliver high-quality work within tight timelines
• Strong organizational and time-management skills
• Ability to manage multiple accounts simultaneously in a fast-paced agency environment
• Proactive, solution-oriented mindset
• Fluent in Arabic and English (spoken and written) — mandatory