Associate Customer Success Manager

About Rev Optimal

Rev Optimal is a leader in data‑driven advertising solutions, helping brands and agencies reach their ideal audiences across digital, social, and traditional media channels. We specialize in providing high‑quality audience segments, leveraging data analytics, and optimizing advertising campaigns to drive engagement and conversions.

The Role

Rev Optimal is looking for an Associate Customer Success Manager to join our growing team and help our advertiser and agency partners realize the full value of Rev Optimal's audience solutions. If you're a motivated self‑starter with a passion for adtech, client service, and data‑driven marketing, we want to hear from you.

What You'll Do

Client Success & Account Support

• Serve as a day‑to‑day point of contact for assigned advertiser and agency accounts, supporting sales across the full client lifecycle.
• Lead client‑facing working sessions—kickoffs, audience walkthroughs, optimization reviews, and reporting recaps—and provide data‑driven recommendations that drive ROI.
• Serve as a product expert, educating clients on Rev Optimal's capabilities while capturing feedback for internal teams.

Audience Build & Internal Operations

• Work directly with clients to translate requests into audience requirements and partner with Audience Operations to scope, build, and QA segments before activation across DSPs, social, and curated PMPs.
• Build and maintain performance dashboards, communicating activation status, match rates, and delivery expectations to clients with clarity.
• Partner cross‑functionally with Sales, Data, and Product to submit complete requests, surface feedback, elevate blockers, and maintain accurate records in Hub Spot.

You Have

• 2–3 years of experience in customer success, account management, ad operations, or client services within an agency, SaaS, or ad tech environment (adtech, programmatic, or digital media preferred).
• Working understanding of the programmatic ecosystem—DSPs, SSPs, PMPs, audience activation, and identity resolution.
• Strong analytical and communication skills; comfortable in Excel/Sheets and turning campaign data into customer‑ready insights.
• Proficiency in CRM tools (Hub Spot or Salesforce).
• Bachelor's degree in Business, Marketing, Advertising, Communications, or related field.

Preferred

• Experience with DSPs (DV360, The Trade Desk) or social platforms (Meta, Tik Tok, Linked In).
• Exposure to B2B or Healthcare data, clean rooms, or privacy frameworks (GDPR, CCPA/CPRA, HIPAA).
• Familiarity with BI tools (Omni, Looker, Tableau, etc).

What We Offer

• Competitive base salary + performance bonus
• Flexible, remote‑friendly work environment
• Medical, dental, vision; generous PTO

Equal Opportunity

Rev Optimal is an equal opportunity employer committed to building an inclusive environment for all employees.