Associate Manager, Client Success

The Company

Founded in 2012, What If Media Group is an award-winning performance marketing company that enables the world’s leading brands to acquire valuable new customers at scale. By leveraging data-driven engagement and re-engagement strategies across multiple marketing channels, and utilizing insights based on millions of consumer ad interactions each day, WIMG delivers cost-effective and profitable performance marketing solutions that extend lifetime value and maximize ROI. Headquartered in Fort Lee, New Jersey, with a satellite office in New York City, WIMG is a multi-year honoree of both the Inc. 5000 list of the fastest growing private companies in America and Crain’s Fast 50, which recognizes the New York area’s most rapidly expanding companies based on revenue.

The Role

We are looking for an Associate Manager, Client Success to join the Voice division of our Client Services team. In this role, you will own the day-to-day performance of a portfolio of client campaigns, partnering closely with clients to optimize media spend, improve lead quality, and drive measurable results. You will be responsible for client satisfaction through execution excellence, thought leadership, and proactive performance management.

This is a hands-on, analytically driven role suited for someone who thrives in a fast-paced, results-oriented environment. You’ll balance relationship management with operational rigor - analyzing data, launching campaigns, and coordinating across internal Ops, Analytics, and Media teams to deliver against client KPIs.

This is a hybrid role requiring 2-3 days per week in-office at our Fort Lee, NJ or New York City locations (NY/NJ candidates only).

Responsibilities

• Serve as the primary day-to-day point of contact for clients, owning communication, performance updates, and strategic recommendations.
• Lead the launch of new campaigns end-to-end - intake, configuration, QA, and tracking setup - so clients see strong results from day one.
• Own the strategic roadmap for each account, translating client business goals into actionable campaign plans in partnership with Sales, Ops, and Analytics.
• Manage multiple clients, campaigns, timelines, and deliverables simultaneously with a high attention to detail.
• Use data to guide every decision - from pricing and pacing to media mix and creative rotation.
• Identify growth and optimization opportunities and execute them end-to-end.

Education & Experience

• BS/BA or associate degree preferred, but not mandatory.
• Strong analytical skills with comfort working in spreadsheets and reporting platforms; ability to translate data into action.
• Excellent written and verbal communication and interpersonal skills.
• Strong relationship and rapport-building skills.
• Goal-oriented mindset with the drive to learn the business, hit targets, and continuously improve performance.
• Self-motivated, organized, and able to prioritize under pressure and tight timelines.
• Adept problem solver with a keen eye for detail.
• Team player who collaborates effectively across cross-functional partners.
• Project management experience is a plus.

Tools We Use (Nice to Have)

• Asana
• Looker
• Jangl
• Excel
• Slack

What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. By seeking employment with the company, applicants agree to the Privacy Notice. We look forward to hearing from you!