Associate User Experience Director

Company Description

CapTech is a highly regarded consulting firm that partners with clients to unlock the full potential of technology. We are dedicated to our work and the positive outcomes we create for our clients, including Fortune 100 companies, mid-sized businesses, and government agencies across the country.

Job Description

The Customer Experience (CX) team at CapTech is on the lookout for an Associate User Experience Director / Lead Product Designer who has a solid history of designing complex digital brand experiences that are user-friendly, impactful, and accessible.

As a leader in UX, you have the ability to influence user behavior and strengthen brand-to-customer relationships through the delivery of attractive and engaging digital products and services. You will work closely with project managers, user researchers, UX and UI designers, content strategists, and developers to create cohesive digital experiences.

While your primary focus will be on hands‑on client delivery, there may be opportunities to lead teams and mentor junior designers. Your leadership will foster strong client relationships and promote account growth, while also inspiring the next generation of design professionals.

This could be a great fit for you if

• You possess a strong grasp of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.
• You are a strategic thinker able to translate business objectives and user needs into compelling design outcomes.
• You deliver projects from research through execution with exceptional creativity and collaboration alongside multi‑disciplinary teams and clients.
• You welcome diverse ideas, confidently present to clients, and embody a servant leadership style.
• You thrive on enterprise‑scale challenges, motivating teams to create engaging, cross‑channel digital solutions.
• You are an effective leader who consistently drives client success and delivers high‑quality results with minimal oversight in a fast‑paced environment.

Key Responsibilities

• Leading the development of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that adhere to interaction design and usability best practices.
• Managing project teams to nurture junior designers, develop their skills, and improve the quality of deliverables to clients.
• Clearly presenting design concepts and their rationale to clients and internal teams.
• Creating informative and concise presentations for clients and team members that explain your design decisions.
• Offering constructive feedback on design aspects including interactions, information architecture, content, layout, and alignment with strategic goals and branding.
• Conducting competitive analyses and generating innovative alternatives while staying attuned to design and technology trends.
• Strategically guiding client projects, leading workshops, and formulating high‑level roadmaps and recommendations based on research and best practices.
• Contributing to the growth and evolution of CX methodologies, capabilities, and tools, while engaging in professional development.
• Demonstrating a solid understanding of UI design best practices across various platforms and advocating for accessible experiences within your team and with clients.
• Exploring and utilizing AI‑powered design tools and technologies to boost creativity and efficiency.

Qualifications

• 8+ years of professional experience, preferably in a design consultancy or digital agency.
• A 4‑year degree in design, HCI, or a related field is preferred.
• A track record of managing multiple projects simultaneously while adhering to scope and budget constraints.
• Experience across multiple areas of human‑centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, and customer insights.
• Strong written, verbal, conceptual, and visual communication skills.
• Proficiency in Figma is required, with preference for candidates who can create developer‑ready assets and UI components.
• Experience with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
• Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a bonus.
• Experience with workshopping and whiteboarding tools (e.g., Miro, Figjam) is a plus.
• Basic understanding of Agile product development lifecycles is advantageous.
• Knowledge of WCAG 2.2 Accessibility standards and Inclusive Design principles is a plus.

Please include a link to your online portfolio with your application to be considered.

Additional Information

At CapTech, we aim to provide a rewarding career environment, which is why we offer various career paths tailored to your skills and passions. You can choose how you wish to grow, and we will support you with customizable career progression and a comprehensive benefits package.

Benefits

• A flexible work environment that promotes work‑life balance, with availability to work onsite at client locations or CapTech offices as needed, and opportunities for remote work.
• Learning & Development programs including certification and tuition support, access to digital learning courses, mentorship, and pathways for skill enhancement.
• Modern Health, a mental health platform providing personalized care and resources for employees and their families.
• Carrot Fertility, offering extensive fertility and family‑forming coverage and employer‑sponsored fund opportunities.
• Fringe, a stipend program for personalized lifestyle benefits that allows for choices across various services.
• Employee Resource Groups that promote diversity and inclusion within our operations.
• Opportunities for engagement in community‑oriented projects and partnerships.
• 401(k) matching with no vesting period to support your financial growth.
• Traditional benefits such as generous PTO, health coverage, disability insurance, and paid family leave.

CapTech is an equal opportunity employer dedicated to equality and inclusion. We strive to create a diverse environment where every employee can contribute their unique perspectives. For any necessary accommodations in the application or interview process, please reach out directly via email. At this time, CapTech is unable to sponsor or transfer work visas; applicants must be authorized to work in the U.S. without sponsorship.