AWS Connect Developer

About the Job

Overview

We are looking for an AWS Connect Developer with hands‑on experience building and integrating cloud‑based contact center solutions.

Key Responsibilities

• Develop and customize Amazon Connect contact flows, IVR/IVA logic, queues, and routing.
• Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, Lex, and external applications.
• Build serverless components (Node.js/Python) to support contact center workflows.
• Implement CRM/CTI integrations and event‑driven workflows.
• Monitor and optimize Connect performance, reporting, and analytics.
• Support deployments using CloudFormation/Terraform and CI/CD.

Required Skills

• Strong knowledge of contact center operations and IVR design.
• Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch.
• Proficiency in REST APIs, JSON, and serverless development.
• Experience integrating Connect with CRM platforms (Salesforce, ServiceNow, etc.).

Nice to Have

• AWS certification (Developer or Solutions Architect).
• Experience with Lex bots and AI‑driven IVR.
• Exposure to analytics and workforce optimization tools.