Cloud Engineer

About the Organization

Chicago Public Schools (CPS) is committed to ensuring that every child—across every school and neighborhood—has access to a world-class learning experience from birth, leading to graduation that is college- and career-ready.

Job Summary

The Hybrid Cloud Engineer will be part of the Server Operations Team and will be responsible for the design, evaluation, and implementation of cloud services and cloud-native application architectures. This role involves troubleshooting hybrid infrastructure issues and ensuring secure, compliant cloud platform operations across connected environments.

The engineer will support day-to-day infrastructure operations, including managing approximately 1800 servers across Dell hardware and virtual environments on Hyper-V.

Key Responsibilities

• Assist in the design, build, management, and operation of infrastructure-as-a-service (IaaS) across hosted and cloud platforms
• Implement cloud services based on business needs
• Define and ensure compliance and security standards for cloud infrastructure
• Integrate cloud services with on-premise resources
• Coordinate and configure IT infrastructure services for web application platforms
• Design templates to standardize cloud infrastructure
• Collaborate with cross-functional IT teams to resolve issues
• Handle incident and problem management, including second/third-level support
• Identify opportunities for system and process improvements
• Act as a technical provider manager in a mixed operational environment
• Participate in cross-training within the team

Print Server & Infrastructure Support

• Manage day-to-day print server provisioning
• Monitor and resolve print server alerts
• Support application teams with print server software installations
• Work with third-party vendors for support and recommendations
• Maintain server asset database entries
• Participate in Windows Server on-call rotation (24x7 support for emergencies)

Required Qualifications

Education

• Bachelor's Degree or equivalent

Experience & Technical Skills

• Hands-on experience with API Management and Azure Data Factory (ADF)
• Strong cross-functional knowledge (network, database, web services, AI, infrastructure)
• Understanding of cloud delivery models: PaaS, SaaS, and IaaS
• Experience with OpenShift Container Platform (OCP), Kubernetes, microservices, and cloud architecture
• Familiarity with CI/CD tools and processes (Eclipse, Git/Stash, Jenkins, Maven, Nexus)
• 5+ years of experience with Windows Server (2008–2022) in a Hyper-V / System Center Virtual Machine Manager environment
• Experience with Microsoft Failover Clustering, OS patching, migrations, and Azure administration

Key Competencies

• Strong interpersonal, leadership, and collaboration skills
• Ability to manage conflict and facilitate discussions
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Ability to understand and communicate business and customer priorities effectively
• Self-starter with the ability to independently drive tasks to completion
• Adaptability and eagerness to learn new technologies

Additional Requirements

• Ability to work in a hybrid environment with secure access via CPS VDI
• Participation in on-call rotation for server support (24x7 coverage as needed)

Benefits

[Link to company benefits]