Internship - Customer Success

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

Internship Overview

Amdocs is a leading provider of software and services to communications and media companies. We help our customers transform through innovation in cloud, 5G, and AI, delivering next-generation digital experiences.

We are seeking students in a 3- or 4-year program to join the Customer Success team. In this role, interns will support complex business and operational programs & processes through data analysis, automation, reporting, and AI-enabled solutions.

The selected candidates will contribute to structuring and supporting Amdocs Customer Success program. In particular, supporting outcome driven customer engagements, GenAI projects & initiatives, Voice of the Customer, business reviews and customer value creation. These projects and programs are key strategic priorities that requires ongoing operational support, data tracking, and coordination across internal and external stakeholders.

Internship Details

• Term - May 16th - August 31st
• Work Hours: Full-time, standard business hours

What You Will Gain

• Break down complex business and operational processes into clear, structured tasks and tracking mechanisms.
• Develop and maintain Excel-based resource and operations trackers using advanced formulas and functions.
• Support process automation and AI initiatives, including the use of Copilot, Copilot agents, and AI-assisted workflows.
• Utilize operational platforms (e.g., QuickBase) to support business processes.
• Collaborate closely with business, finance, and technical teams to ensure alignment and execution.

All you need is...

• Ongoing studies in Business Operations, Business Administration, Information Systems, Data Analytics, or a related field.
• Interest in operations, process improvement, data, and Generative AI automation.
• Advanced or growing proficiency in Excel.
• Self-learner and strong organizational and analytical skills.

Why You Will Love This Job

• Hands-on exposure to real business operations in a large, global organization.
• Opportunity to contribute to process improvements that have a visible business impact.
• Opportunity to work with cross-functional teams.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce