Call Center Associate

ROLE OVERVIEW

The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.

WHAT YOU’LL DO

• Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.
• Assist bilingual clients in English and Spanish to fully utilize Promise's services.
• Escalate complex issues to the appropriate teams for swift resolution.
• Inform clients about special relief programs and assist them through the application process.
• Maintain detailed records of client interactions to ensure consistent, high-quality service.

WHAT WILL ENABLE YOU

• Preferred: At least 1 year of experience in a call center or client service role.
• Preferred: Bilingual in English and Spanish to effectively support a diverse client base.
• Strong communication skills, dependability, and a positive attitude.
• Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
• Availability to work on-site full-time in our Fairfield, CA office.

BENEFITS AND WORK ENVIRONMENT

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.
• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
• On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.