QI
Bilingual Senior AI Engineer
Quadrant IQ Solutions LLC
Charlotte · Hybrid Full-time Senior 2w ago
About the role
Role
Bilingual Senior AI Engineer
Location
Charlotte, NC (4 days 1 day remote)
Job Type
W2
Visa Eligibility
US Citizen, Green Card Holders
Key Responsibilities
- Architect and develop AI-driven IVR and conversational systems using Python
- Build English-Spanish translation systems.
- Perform data analysis using SQL on large-scale IVR and interaction datasets
- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
- Lead development of agentic AI workflows for multi-step customer interactions
- Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
- Partner with IVR platform, speech engineering, and product teams
- Mentor offshore and junior AI engineers
Required Skills & Experience
- 5+ years of experience in AI / ML
- Very strong proficiency in Python
- Proven expertise in NLP, including:
- Text classification
- Clustering
- Hands-on experience with LLMs:
- Prompt engineering
- Evaluation frameworks
- Retrieval-Augmented Generation (RAG)
Requirements
- Very strong proficiency in Python
- Proven expertise in NLP, including: Text classification, Clustering
- Hands-on experience with LLMs: Prompt engineering, Evaluation frameworks, Retrieval-Augmented Generation (RAG)
Responsibilities
- Architect and develop AI-driven IVR and conversational systems using Python
- Build English-Spanish translation systems
- Perform data analysis using SQL on large-scale IVR and interaction datasets
- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
- Lead development of agentic AI workflows for multi-step customer interactions
- Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
- Partner with IVR platform, speech engineering, and product teams
- Mentor offshore and junior AI engineers
Skills
AIClusteringConversational AIEvaluation frameworksIVRLLMLLMOpsMLNLPPrompt engineeringPythonRAGSQLText classification
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