Client Accounts & Experience Manager (Billing & Client Success)

About AKB Law

AKB Law represents professional women facing workplace discrimination, retaliation, harassment, and wrongful termination. Our work is both emotionally significant and financially complex, requiring a team that operates with precision, empathy, and accountability.

Why This Role Matters

This position directly impacts firm revenue and cash flow, client retention and satisfaction, attorney productivity, and overall firm growth. You will serve as the bridge between financial accountability and exceptional client experience.

Responsibilities:

Billing & Revenue Management

• Generate and send accurate invoices on time
• Manage accounts receivable and follow up on outstanding balances
• Handle collections and enforce payment plans
• Reduce A/R timelines and improve cash flow
• Provide weekly billing and revenue reports
• Identify and flag financial risks or non-compliance
• Support process improvements and billing system optimization

Client Experience & Retention

• Conduct proactive client check-ins (30-day touchpoints)
• Address client concerns before escalation
• De-escalate billing and service-related issues professionally
• Monitor client satisfaction and identify friction points
• Support client reviews and referral opportunities
• Coordinate milestone communications and case updates
• Conduct exit interviews at case completion

Qualifications:

What We’re Looking For

• 2+ years of experience in billing, collections, or accounts receivable
• Background in client service, client success, or account management
• Ability to handle financial conversations and collections with confidence
• High emotional intelligence and strong communication skills
• Detail-oriented with strong organizational and reporting abilities
• Comfortable working in a fast-paced legal or professional services environment
• Experience with CRM systems and billing software

Preferred

• Law firm or legal services experience

Compensation & Benefits

• Monthly base pay: $1,200 – $1,500 (based on experience)
• Performance bonuses tied to collections, A/R reduction, and client satisfaction
• Paid time off
• Professional development opportunities

About Company

Amber K. Boyd Attorney at Law is a boutique law firm that represents clients in employment and probate matters. Our team is dedicated to providing high-quality legal services and achieving the best outcomes for clients. We foster a collaborative work environment where every team member's skills and expertise are valued and nurtured.