Billing Transformation Data Analyst

About the position

Segra is searching for a qualified and experienced Billing Transformation Data Analyst to join us in a full-time capacity. Role Overview: The Billing Transformation Data Analyst will need to be detail-oriented and analytical. The incumbent will be responsible for analyzing billing data, ensuring accuracy in customer invoicing, and supporting revenue assurance initiatives. The incumbent will also assist others on the team who work closely with cross-functional teams, including IT, Finance, and Customer Service—to identify and resolve billing discrepancies, automate reporting processes, and optimize billing system performance. The Billing Transformation Data Analyst will also assist with ensuring billing is processed accurately, as necessary, supporting the members of the Billing Transformation team. This position will assist others on the team with the design, development, implementation, and execution of processes related to the analysis of all billing.

Responsibilities • analyzing billing data • ensuring accuracy in customer invoicing • supporting revenue assurance initiatives • identify and resolve billing discrepancies • automate reporting processes • optimize billing system performance • assisting with ensuring billing is processed accurately • supporting the members of the Billing Transformation team • assisting others on the team with the design, development, implementation, and execution of processes related to the analysis of all billing

Requirements • Minimum of 2 years of experience in data analytics, and Telecommunications systems and business practices. • Bachelor’s degree in business/information systems or another technical/analytical field or equivalent experience required. • Strong proficiency in SQL for data extraction, manipulation, and reporting is required. • Ability to understand work with a billing platform or similar system, understand system processes, and query language is required.

Nice-to-haves • Effective organizational skills. • Exceptional written and verbal communication skills with a strong ability to communicate with multiple leaders and levels of the business, with strengths in communicating results. • Strong problem-solving and analytical skills with high attention to detail are essential. • The ability to meet pressured deadlines and prioritize competing priorities. • Ability to comprehend technical product structures in various formats. • Preferred tools include Power BI, Alteryx, Tableau, and MS Access.

Benefits • Medical, dental, vision insurance • Life insurance • 401(k) match • Flexible Spending/Health Savings Accounts • Tuition and gym reimbursements • Vacation/PTO, paid holidays, floating holidays • Volunteer days, parental leave • Legal, accidental, hospital indemnity, identify theft, pet insurance