Program Manager - Customer Relations

About

Enhance customer operations as a Program Manager - Customer Relations at Dynacare in Brampton. Oversee client onboarding and ensure cross-team collaboration in a hybrid work setting.

This full-time, permanent role holds accountability for the performance metrics of Customer Relations. You will lead the integration of new clients from initial notification through to successful go-live, partnering closely with various departments. Your expertise in project management and communication will be key to achieving successful outcomes.

Responsibilities

• Assist in strategic goal execution for the department
• Ensure optimal results against performance metrics
• Manage client onboarding procedures efficiently
• Maintain communication across all relevant stakeholders
• Focus on achieving positive client relations throughout projects

Requirements

• BSc in Health Science or equivalent laboratory experience
• PMP certification preferred
• 5+ years of operational management experience
• Skilled in MS Office and project management tools
• Strong interpersonal and communication skills required

Bring your ability to manage complex projects and foster customer satisfaction to the Program Manager role at Dynacare.