Business Analyst - Airline PSS

About

HTC Global Services – a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Exciting Opportunity Alert! HTC Global Services is hiring a Business Analyst – Airline PSS expert for a 1‑year extendable contract in Abu Dhabi, UAE (Onsite).

Responsibilities

• Work closely with business and technology stakeholders to develop business requirements and scope, systems change proposals, and statements.
• Prepare thorough analysis and documentation of business processes, workflow, and requirements for impacted systems.
• Contribute technical and thought leadership to assist other teams in documenting business requirements; participate in cross‑team business requirement gathering.
• Contribute to planning (PI) to ensure timeframes for development, implementation, and support take account of user needs and technology constraints.
• Manage the requirement backlog.
• Support the development stages, integration, and testing.
• Evaluate product progress at each milestone.
• Act as primary liaison between internal stakeholders and vendors.
• Report progress via information radiators, especially PowerPoint or PowerBI.
• Facilitate collaborative activities and team meetings, e.g., discovery workshops, estimations, feature elaboration, release and iteration planning, Scrum‑of‑Scrums, retrospectives, and showcases.
• Own the stakeholder management plan and deliver effective communication (written and verbal) of requirements at various organizational levels, including executive level, ensuring regular progress updates are provided.

Education & Experience

• 5+ years of experience in Business Analysis, working in complex, multi‑layered environments.
• Bachelor’s degree in Computer Science or equivalent.
• Hands‑on experience defining business and non‑functional requirements for technology projects.
• Airline domain system knowledge (must have) using Amadeus Altea PSS.
• Enterprise‑level system implementation and integration experience.
• Experience in managing workload with multiple streams.
• Agile knowledge, experience in Agile software development teams, participating in and contributing to Agile ceremonies (preferred).
• Formal BA qualification such as IIBA CCA, CBAP, or AAC is preferred.
• Experience using tools such as Microsoft Suite, SharePoint, Jira, Confluence, etc.

Application Details

Interested candidates, please share your updated CV mentioning your current CTC, expected CTC, and notice period details.

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