Business Analyst

About Commence

At Commence, we’re the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.

Role Description

The Business Analyst will support the design, development, and implementation a case management system for the Centers for Medicare & Medicaid Services. The BA will serve as the primary liaison between business stakeholders, technical teams, and program leadership to ensure requirements are accurately captured, validated, and implemented in alignment with CMS standards. This role requires strong experience in healthcare systems, case management workflows, and data interoperability, along with the ability to operate in an Agile delivery environment.

Responsibilities

• Lead requirements gathering sessions with CMS stakeholders and end users
• Translate business needs into functional and non-functional requirements
• Develop and maintain user stories and use cases
• Process flows
• Ensure traceability from requirements through testing and deployment
• Maintain documentation required for audits and reviews
• Analyze and document end-to-end case management workflows
• Define data requirements and mapping logic across systems
• Collaborate with data engineers on data models and reporting needs
• Participate in Agile ceremonies such as sprint planning, daily standups, sprint reviews and retrospectives
• Maintain and prioritize the product backlog with the Product Owner
• Support acceptance criteria definition and backlog grooming
• Act as a liaison between CMS stakeholders, developers, and QA teams
• Facilitate workshops, demos, and requirements walkthroughs
• Prepare clear documentation and status updates for leadership

Qualifications

• Bachelor’s degree in business, healthcare, IT, or related field
• 5+ years of Business Analyst experience (federal or healthcare preferred)
• Experience supporting CMS or similar federal health programs
• Strong knowledge of case management systems and workflows
• Experience with Agile methodologies
• Expertise with tools such as Jira, Confluence, Azure DevOps
• Direct experience supporting CMS initiatives

Preferred Qualifications

• Experience with CMS programs or Medicaid/Medicare systems
• Experience with healthcare data formats (CDA, HL7, FHIR)
• Agile certifications (e.g., SAFe, Scrum) certifications