Business Analyst

Locations

• Blackpool
• Birmingham
• Leeds
• Manchester
• Newcastle (initially based at Benton Park View, moving to 1 Pilgrim Place, Newcastle city centre by the end of 2027)
• Sheffield

Job Summary

As a Business Analyst you will be a key part of the team in delivering technical change within the department. You will work across the product delivery lifecycle to bring together business needs with technical capabilities, with the goal of defining solutions that deliver value. You will be given the opportunity to continue to grow your capabilities through working with Senior/Lead BAs and continually growing your skills and knowledge through the support of the wider community of practice; additionally you will be, at times, responsible for managing Associate BAs to develop your management and coaching skills.

These roles sit within Core Digital Services, responsible for delivering vital technical improvements to and management of some of our central DWP services. Great communication and stakeholder management skills are essential to ensure shared understanding and buy‑in from Users and others (across Digital Delivery Teams and government departments) for the anticipated outcomes.

Citizen Information – teams responsible for the technical products that store and share our citizen data within DWP and beyond, as well as modernising some of our older but still vital services.

The Garage is an innovative team working within DWP Core Digital Services to create robust solutions. Utilising everything from Robotic Processing up to Generative AI. The Garage team uses the latest automation and cloud technologies to support digital transformation, improve colleague and customer experiences and is at the cutting edge of innovation.

Please note: While we are recruiting for nine positions in total, those joining the Garage team will be based in Newcastle.

Responsibilities

• Work within a transformational multi‑disciplinary team building technical services (User Researchers, Developers, QAs, etc.).
• Translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users.
• Lead workshops, interviews, focus groups and utilise other techniques to effectively understand the business problems and user needs.
• Develop and maintain stakeholder relationships, communicating effectively across both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned.
• Gain a good understanding of the business processes and activities that impact and are impacted by the product or service; select appropriate best‑practice techniques to model business processes and identify potential process improvements.
• Collaborate with a Product Owner to agree a suitable mix of epics, features & stories for each sprint, and contribute towards prioritisation activities.
• Take ownership for improving your own knowledge of Business Analysis and Agile principles, methods and tools and play an active role within the BA community, including coaching and supporting other members as appropriate.

Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

Person Specification

Technical skills – Business Modelling

Benefits

• Working patterns to support work/life balance such as job sharing, term‑time working, flexi‑time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro‑rata for part‑time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest‑free season ticket loans for travel, a cycle‑to‑work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA, a first‑class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family‑friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career, including industry‑recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non‑contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60 % of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

• Pay for this role is from £44,447 to £46,547.
• Alongside your salary of £44,447, the Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
• Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10 % increase applied to their current substantive salary, whichever is greater.
• Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay; any allowances that are in payment will cease when you move into your new role.