BUSINESS ANALYST

About HELPLINE

HELPLINE is specialized in the outsourcing of user support and the implementation of an AI-augmented employee experience, where human expertise and technology mutually enrich each other. Its teams ensure user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance).

Its mission is twofold: to support the operational needs of IT departments and business units; and to offer employees a fluid and reliable experience, aligned with consumer brand standards.

Operating in France and worldwide, HELPLINE has 2500 employees serving over 200 clients. It posted a turnover of over €200 million in 2025.

HELPLINE is part of Everience, an international group of augmented digital consulting and services, a pioneer in human-AI symbiosis in business.

Located in the heart of the 7th arrondissement, the Lyon agency was founded in 2019. It currently has 150 employees working either at the service center or at our clients' sites for technical assistance. We operate throughout the Rhône Alpes Auvergne region with client references such as EM Lyon, SNCF, SUEZ...

Mission

As part of the development of its Lyon region, HELPLINE is looking for a BUSINESS ANALYST in the banking/finance sector:

• Support the PO in their study and requirements gathering tasks
• Write functional specifications with acceptance criteria
• Act as a liaison with internal teams
• Perform validation and homologation tests of products
• Assist internal teams in configuring the ODIGO tool (voice call orchestration, TCHAT...)
• Produce summary and presentation deliverables
• Work in close collaboration with our publisher partners

Profile

Profile Sought:

You have several years of confirmed experience as a Business Analyst in the banking/finance sector.

All our positions are open to people with disabilities.

Welcome to HELPLINE

What if you chose more than just a job?

HELPLINE is specialized in the outsourcing of user support and the implementation of an AI-augmented employee experience, where human expertise and technology mutually enrich each other. Its teams ensure user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance).

Its mission is twofold: to support the operational needs of IT departments and business units; and to offer employees a fluid and reliable experience, aligned with consumer brand standards.

Operating in France and worldwide, HELPLINE has 2500 employees serving over 200 clients. It posted a turnover of over €200 million in 2025.

HELPLINE is part of Everience, an international group of augmented digital consulting and services, a pioneer in human-AI symbiosis in business.

Located in the heart of the 7th arrondissement, the Lyon agency was founded in 2019. It currently has 150 employees working either at the service center or at our clients' sites for technical assistance. We operate throughout the Rhône Alpes Auvergne region with client references such as EM Lyon, SNCF, SUEZ...

Also...

To get to know each other better, here are our recruitment steps (guaranteed response):

• Phone interview (15 min)
• HR interview (1 h) + debrief of the 2 online exercises (non-eliminatory)
• Manager interview (1 h)

With us: 50% health insurance & transport, meal vouchers (€9.50 at 60%), €1000 co-optation bonuses, CSE, 2 weeks onboarding, training, mobility, a close-knit team, stability, and growth.

Everience YouTube videos:

• in French https://youtu.be/5-F56MLHlQI
• in English https://youtu.be/ZuYhyq3rr9E

All our positions are open to people with disabilities.