Business Analyst Customer Service (m/f/d)

Business Analyst Customer Service (m/f/d)

Your Responsibilities

• In close collaboration with BU Customer Service central and local teams, you analyze operational data to make trends visible early, providing input for subsequent deeper analysis and take active part in some essential service processes
• Existing data and reports don’t just get maintained – you challenge them, rebuild them, and make them actually useful for daily decisions
• Working with technical, operational and financial reports, you identify patterns that point to recurring issues in products or service processes
• Turning raw data into clear insights, you build dashboards and reports that stakeholders can actually work with
• A big part of your day revolves around operational service data – understanding volumes, trends, dependencies and what’s really driving customer interactions and functional performance
• Your analyses help teams move from reacting to problems to preventing them

What we are looking for

• A solid background in data analysis, business analytics, or a similar field, ideally with a degree in Business, IT, or Data-related studies
• Experience working with reporting tools and handling structured datasets – you know how to get from data to insight
• Comfortable working with operational data (not just financials) and digging into details like service cases or spare parts usage
• You don’t just build reports – you question them and improve what’s already there
• You have a good grip on AI tools and able to introduce them into your working process and results
• Able to work across teams and align with different stakeholders when data definitions or interpretations differ
• Confident in English and able to explain complex findings in a way that others can follow

Why work here?

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here ing and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

About Us

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.