Business Analyst – Digital Applications

About Beem Credit Union

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about:

The Business Analyst – Digital Applications plays a pivotal role in bridging the gap between business objectives and technological solutions. This individual is responsible for analyzing, designing, and supporting business applications, ensuring that organizational processes are streamlined and optimized for maximum efficiency and effectiveness. The analyst works closely with stakeholders from various departments, IT teams, and external vendors to deliver enhancements, resolve issues, and drive innovation across the company’s mission-critical systems.

What you’ll do:

Business Analysis Responsibilities

• Conduct stakeholder interviews, workshops, and surveys to elicit business needs. Document functional and non-functional requirements in clear, structured formats (e.g., user stories, use cases, BRDs).
• Analyze current business processes across departments (e.g., Sales, Marketing, Customer Service) and identify opportunities for improvement, automation, or digitization.
• Build strong relationships with internal stakeholders to understand strategic goals and ensure alignment between business needs and technical solutions.
• Collaborate with solution architects, developers, and QA teams to ensure proposed solutions meet business requirements and are feasible within system constraints.
• Develop test cases and support UAT (User Acceptance Testing) to validate that solutions meet business expectations. Assist in defect triage and resolution.
• Support change management efforts by contributing to training materials, user guides, and communication plans. Help drive adoption of new processes and systems

Applications - Specific Responsibilities

• Oversee the management and maintenance of applications, ensuring they are up-to-date and functioning optimally.
• Provide support to end-users, addressing any issues or concerns related to applications.
• Work on integrating applications with other systems to ensure seamless data flow and interoperability.
• Monitor the performance of applications and implement improvements as needed.
• Collaborate with external vendors to manage application updates, upgrades, and support.
• Ensure that applications comply with security standards and regulatory requirements.
• Develop and deliver training materials and documentation to support end-users in effectively using applications.
• Lead and manage projects related to the enhancement and implementation of applications.

What you’ll bring:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• 3+ years’ experience as a business analyst, application analyst, or similar role supporting business applications. Proven experience in requirements gathering, documentation, and process mapping.
• Hands-on experience with business applications (e.g., ERP, CRM, HRIS, or industry-specific solutions).
• Familiarity with business process modeling and requirements management tools.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional written and verbal communication abilities, with a demonstrated capacity to convey technical concepts to non-technical audiences.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches).
• Relevant certifications such as CBAP, CCBA, or PMI-PBA.
• Experience with business intelligence tools, reporting platforms, or data analytics.
• Knowledge of system integration, API usage, and data migration best practices.
• Prior experience working with cross-functional and geographically distributed teams.

Your Total Rewards:

Compensation, Performance & Recognition

Annual salary range: $69,500 - $81,800.

Pay is based on your skills, experience, and the value you bring, with annual salary reviews. We recognize strong performance through meaningful recognition and, where applicable, performance bonuses tied to shared goals.

Health & wellness and Time away

We support your well-being with extended health and dental coverage, mental health support, and disability coverage. Rest matters. Enjoy vacation and personal days to recharge and take care of life outside of work.

Financial well-being

You’ll have access to Beem member perks: Enjoy free banking, preferred lending and mortgage rates, and other exclusive member benefits.

The bottom line

Our Total Rewards reflect who we are — investing in your growth, recognizing success, and supporting you at work and beyond.

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.